Sunday AM 9.21.14

Written By: Elizabeth

LY Lunch Sales:  $1619
Projected Sales: $2108
TY Lunch Sales: $2129
+/- : $21 over PS and 32% over LY
Lunch Covers: 127
Avg PPA: $16.76

Weather: Sunny and warm/humid

Any Special events going on?: none.

Who worked?: Kate, Krystin, Clair and Alex CL. Ixchel host, Mandy FR, Jason SA

A confrontation occurred early this morning between Mandy and Jarred that was very jarring to Mandy. Around employee meal last call I asked if she wanted anything and she said no, but could she speak to me later. She seemed really shaken up, so I pulled her aside right then and we talked. She said while she was doing her opening duties this morning, folding towels near the rice warmer and microwave, Jarred reached over and grabbed one. Then another. Jokingly she said "Do you need some towels?" at which point she said he snapped at her, using profanities and kind of using the corner she was in to intimidate her. She immediately snapped back and then he returned the comment something about her body and walked away. She immediately felt very uncomfortable and throughout her entire shift she felt very self-conscious. Rightfully so. Everyone needs to be treated with respect, bottom line.

I talked with Daniel after the shift and he said he didn't see it happen. I guess he told Jarred because then Jarred came into the office and told me he apologized- told me a completely different version of the story- saying that she came at HIM aggressively, and that is why he snapped back, that he never used profanity. I told him that they need to talk respectfully to one another and not snap at each other. This is basically like dealing with children at this point. So I don't know now. Just watch the two of them and make sure another confrontation doesn't occur again. Geez

Flow of Business, Cuts and Ticket Times:
The usual Sunday- filled up as we opened but never went on a wait, and sushi bar was never full. We were steady throughout the shift, however, and I didn't make cuts until 2pm when I went down to just 2. We had two walk in 8-tops and also a 12 top reso. Had a few issues with split tickets from the kitchen, mainly because Joseph was flying through the Ramens and got ahead of himself. Also it seems like the Ebi for the teishoku was prepped wrong. Had a guest complaint that it was "wet" and mushy on the inside, and it was. Had Daniel make one for me to look at and it was that way- seems like the batter was messed up in prep maybe? Had to discard the rest of the bag due to quality. So we ended up 86-ing Kara-age early on, and then the ebi. The Kara-age was due to not enough being pulled the night before, as well as an influx of bento boxes in the first hour (we sold 18 of them!) so we had to 86 the bento as well.

The guy who spilled the soy sauce on himself last Sunday and left without eating his meal, came in today. I bought his sushi lunch for him today, as an act of kindness. We didn't say "why" because he was with a lady friend and didn't want to embarrass him, but he did say thank you for you.

The grilled salmon has not been looking good lately. Last night one almost went out until I caught it- it's just looking really brown and thrown around (if that makes any sense)

Sent some emails out about doing trade with some new places. So we should have some employee incentive coming in soon. Also I'm working on the Sake-tober line up and prizes for staff. Should be out this week with more info.

Specials?

3 Staff members that stood out (why/how):
*Ixchel could use a little coaching on remembering to enter tables into the ipad once it starts slowing down. She didn't add 2 tables in towards the end of the shift. Also to be reminded to pull extra settings if the party doesn't need all of them

*Joseph was pumping out the Ramens today. I think he did a good job. But that's my inexperienced FOH speaking.

*Toshi made a really cute mini-sushi lunch with the help of Andrew. It was cute and helped boost morale towards the end of the busy shift. It's the little things...no pun intended.


Any VIP's in?
Steven (previously of Contigo. He's a free agent now) And Ania, bartender at Drink.Well.

Comps& Void Detail:
Recovery Sushi lunch
Guest DNL for the Ebi Fry (due to kitchen error)
Gyoza due to runner error (Mandy ran it to A8 even though S3 was first, and they were getting ready to leave)
Makani
FNF to Steven and Ania (Contigo/Drink.Well)

R&M needs?:
The Saturday AM daily duty was not done yesterday. They are listed on the manager checklists ans shift notes for a reason. If we can not get the staff to execute the daily duties on a regular basis we will have to start doing deep cleanings more often, and they will be at night, since we can not close the restaurant. I am sure the staff (including the FOH managers) do not want to spend their night deep cleaning the restaurant, so please let's make sure the staff is accountable for the daily duties. I will be keeping an eye on them throughout the next few weeks and if I do not see it getting done I will schedule a PM deep clean.

86'd items/ need more?