Saturday PM 9.20.14

Written By: Elizabeth

LY Lunch Sales: $2297
Projected Sales: $2614
TY Lunch Sales: $2810
+/- : beat LY by 22% and proj by $196
Lunch Covers: 158
Avg PPA: $17.78

LY Dinner Sales: $6307
Projected Sales: $6817
TY Dinner Sales: $6084
+/- : short projected by $733 and LY by -4%
Dinner Covers: 217
Avg PPA: $28.04

Weather: hot and muggy/ afternoon drizzle

Any Special events going on?: none

Who worked?: Lindsey, Alex, Naoto, Miho, Dusten CL> Diana/ Ixchel Host, Hiroe FR, Jason SA

Flow of Business, Cuts and Ticket Times:
Dusten, can you please add the AM notes.

Also, another random tid-bit: Anyone know where this case of Cafe Du Mont came from?

Dinner service started strong- very different than last night. We were on a wait by 6pm. Had a walk in 9 top, and 6 top both around the same time, which threw a kink in the wheel but we worked it out. It was a little stressful with the new hosts at the helm, so I stayed nearby to tackle any problems. The ice machine struggled to get us into dinner shift. I ordered ice around 4:30 and he didn't arrive until 7pm- so I had to send Jason out to grab $8.50 worth of ice during the interim. Tables came and went in a very nonrhythmic way tonight. There was just no telling how long they were  going to sit. A1 sat for 2.5 hours. B4 also sat for about 2 hours. It was just a tricky night for table turning. However we only underquoted a few parties that were understanding. We did, however, miss one guy altogether. I don't know what happened, but his name was Blake and it wasn't anywhere on the list. Luckily I had 2 spots at the sushi bar open up and he was able to sit. At first they were a little upset that they couldn't sit at a table, but I brought them out 2 miso soups, and apologized profusely. They ended up having a great meal and leaving happy.

We were off a wait by 9:15 which was strange, and it started to really die down. At 9:45 I went 2 on with Dusten and Miho. I think 3 or 4 more tables came in after that and that was it.

I cut Diana around 9pm. She said she wasn't feeling well.

"I'll be happy to box this up for you" Should be the correct reaction to the following situation: Alex's A2 ordered 2 crunchy dynamites and one trio roll. When the tray came out, they started eating, then flagged down Alex to tell her that they over ordered and no longer wanted the second roll that was sitting on their plate. She said she could box it up for them if they wanted, and they rejected it and said that "no, we don't want it anymore". This happens at least once a week. Should we make sure the servers are saying a firm "I'll be happy to box it up for you". They ordered it. It's on the table. How can they reject it and then refuse to pay for something they ordered?  Anyone have any solutions other than this? Should we just keep comping it? I need some feedback

Had another incident tonight occur with another one of Alex's tables, towards the end of the night- A5. Had 4 hama-toro marked on their menu but then when it came out they said they didn't order it, that it was already marked on the menu. When Alex told them they had to keep it, since they ordered it, they asked for me. When I explained to them that if they saw it was already marked on the menu, and kept it on the menu, the server can only assume you ordered it. However, the speaker of the table found the one thing Alex DID miss, and that was reading the card back to them. Alex did NOT read the card back to them after they ordered from it. I told them, that they were correct and I will promptly remove them from their check. I also managed to knock a Kirin bottle on the floor off their table while I was trying to walk away and made them all laugh. I made a few jokes on my way out and smoothed things over. They left happy too.

Specials?
Apple Pie Gyoza: 3 sold
Yuzu Cheesecake 5 sold
Poisson Cru 11 sold

3 Staff members that stood out (why/how):
*Diana- I talked with her after her shift tonight. All throughout her shift she was sluggish, lacked personality, and looked overall frumpy. I told her for her next shift I want to see her dressing in a more professional manner, being more personable at the host stand, and doing more with her downtime. So please keep coaching her on those points.

* Ixchel took control of the host stand tonight. I would like to see her communicate a little more with the guests and being a little less blunt about things, and cushion her answer a little more. Just needs a little finessing.

*Naoto was a great team player tonight. He was putting away glass racks pretty regularly and even helped out organizing the dish pit when those guys got behind.

Any VIP's in? Neal, Roger Fung, Moto

Comps& Void Detail:
Misring from Miho: Yakiniku meant to be a yakitori
Guest changed minds: Crunchy dynamite and 4 hama toro from Alex
Buzztable promo edamames
FNF for Moto and Roger
Recovery: 2 edamames for a 6-top that waited 20 minutes over their quote time.

R&M needs?:

86'd items/ need more?