Monday 9/1/14 RECAP

Written By: Dusten

LY Lunch Sales: 2400
Projected Sales: 2400
TY Lunch Sales: 2655
+/- :Up $255 over projected and up... hmm. excel is missing that info.
Lunch Covers :Junko erased them before we could get the figure. We should maybe bring her up to speed on the newer protocols.
Avg PPA:

LY Dinner Sales: 5508
Projected Sales: 5640
TY Dinner Sales: 6353
+/- : up 408 over projected.
Dinner Covers:
Avg PPA: 215

Weather:Warm day, hot afternoon, warm night.

Any Special events going on?: Labor Day

Who worked?:Lunch: Camacho, Krystin, Alex, Kate CL, Junko host. No SA, Hiroe FR
Dinner: Clair, Krystin, Joel, Miho, Camacho CL, Kaori SA, Ruthy Host and Hiroe FR.

Flow of Business, Cuts and Ticket Times:
Lunch started off slow but quickly became very busy. I guess people were sleeping off last night. We were full and on wait from about noon until close. We sat the last table close to 2:30. Towards the end of lunch there was an issue with a lunch side salad that didn't get made for one of Kate's tickets. Every other item was made. Every other item ordered was kitchen food. Kate went back to find the salad, or at least find out what happened to the salad and the ticket was still hanging in the middle of the board with a mess of other tickets. I voided the salad as 'wasn't made.' Daniel seemed to not like the frequency and approach with which Kate was coming back to check on ticket times. I'm sure her table didn't appreciate the way their salad wasn't made.
Dinner had the same mild start but quickly became a mobb scene in the lobby and dining room. There was a bit of miscommunication regarding makanai tonight. Vince asked Take if it was okay to not have kitchen makanai. He got the approval for that. Then Take said for FOH to order from the kitchen for makanai. Vince was looking to order pizza for the BOH cleaning crew tonight. No one up front wanted pizza again. Please don't order pizza for the deep clean tomorrow. Please. I know Krystin and Clair busted their humps today big-time.
Maybe I don't have much experience with services as busy as Labor Day but I do feel there could be a bit more done in preparation for the day. An SA for lunch would've been nice. (I know we talked about this Elizabeth, but I just want to make sure it goes on record.) As much as I love Kazu, I don't know if he's ready to keep up with a night like tonight at the ichiban station. Frequent nigiri ticket-times over 40 minutes. I guess this is the "trial by fire" phase of training. Most everyone was very understanding and gracious. Again, I'm not complaining, we handled it all in stride. Andrew just informed me that Kome is the first restaurant he's worked at that was absolutely slammed for Labor Day. Who knows.


3 Staff members that stood out (why/how):

LUNCH: Kate was a little bit of trouble today. She came to me with a couple of issues she should be very capable of handling herself. One table was waiting less than 20 minutes for food when we were in full swing and complaining about wait time. 
It was nice to have Junko back. I saw her dusting the merch shelves. She needs to be brought up to speed on new procedures however.
Hiroe is a speedy help in the front of house.
DINNER: Krystin and Clair were both great all day. They handled every situation with grace and they worked hard from the beginning of lunch until we closed dinner.
Kaori is showing steady signs of improvement as an SA. She was frequently ready to bus and reset tables before they had gotten out of their seats. Anticipation of what needs to happen next on the floor is a great quality for an SA.

Any VIP's in?
LUNCH: Rachel and Carlos, our neighbors next door had the party room last during lunch. Ashley... she's been a lunch regular for a while.
DINNER: John came in early. There's an Asian guy who sits at the sushi bar has come in every night for several days in a row. I don't think he is Japanese, because he mispronounces things, but he seems to really enjoy our food. 

Comps & Void Detail: here we go... Lunch, all servers beat the sales goal (contest) and got 10 kome bucks which went towards their lunches. 8x buzztable edamames. 1x sake toro sashimi (86'd), 4x sake toro nigiri (86'd). A chirashi that was cancelled by a guest, Kayo and the kids' lunch (owner comp), guest DNL on sake toro carpaccio (blasphemy), Bottle of Konteki (86'd), glass of summer snow (86'd), Moriawase (guest changes mind, wasn't made), A beef carpaccio (guest changed mind, wasn;t made), a Sake Kasu Yaki (mis-ring).

Krystin had a table send back 5 pieces of nigiri because they claimed their stomach hurt. I looked at the other things they ordered and among then was a spooky roll no avocado sub cream cheese, and a couple other roll modified beyond recognition. My stomach would hurt after that too. I pressed them to see if there was any legitimate problem other than a fussy stomach (read: picky eater). They didn't really have anything for me other than they "hadn't had sushi in Austin before." again, no specific or coherent complaints so... 2x maguro nigiri, 2x salmon nigiri and a sake toro nigiri (Guest DNL) I took their check out to them and they tipped well.

I took 15 % off a ticket for a long ticket time on some nigiri. Clair informed me they had been waiting 45 minutes for 4 pieces, 30 of which they had nothing on the table in front of them. They were perfectly pleasant, but we figured a little Long Ticket Time discount was in order. I honetly feel like I am missing some things.

Everyone had mis-rings or something was 86'd just as they ordered it. I voided the superstar roll and tori-teba I ordered for dinner. I just voided 1x unagi, 1x avocado nigiri, 2 spicy scqallop, 2 toro nigiri, 2 nama-sake, 2 yama-kake... all long ticket times, but weren't made. Tables claimed to be full and happy. Like I said, everyone was surprisingly gracious and understanding. The one exception was a gentleman in the lobby who ordered two beers, but sent them back on account of them "waiting 20 minutes" for Ruthy to hand the beer to him. Weird because they hadn't been on the list that long! I thought about explaining the concept of 'cowboy-cold' but he didn't look like he moved to Texas for the culture.

Voided a kirin 12oz for Krystin's after work beverage. She decided to get wine instead. I also voided my dinner items, a superstar roll and tori-teba. I didn't expect them to be made tonight but they were. I'll ring them in and do the appropriate discounting.


R&M needs?:We could use more spoons and chopsticks. I know Kayo said one of those were already on order. I can't remember which.

86'd items/ need more? Asahi keg added to the list.