Written By: Samara
LY Lunch Sales: $2349
Projected Sales : $2610
TY Lunch Sales: $2809
+/- : +20% over LY and +$199 over PS
Lunch Covers: 161
Avg PPA: $17.45
Previous Days Labor: 14%
Previous Days Comps: 4.46%
Controllable Comps: 5.73% (FNF and DNL)
Weather: 50's and sunny
Special events?:
Who worked: Lindsey, Ruthy, Sophia, Johnny (CL), Miriam training Lizet (host), John (SA), Hiroe training Chris (FR)
Flow of Business, Cuts and Ticket Times: Mellow lunch. Very brief wait around 12:30 which lasted only a few minutes. Had an 8 top walk in. Quite a few complaints about ramen noodles being "al dente". I tasted the majority of the ramen being sent out and figured out the issue. It's not the line cooks. It's not the timer. The water on the stove is not getting to the right temperature. It could be the pot itself or the burner not getting the pot hot enough. Even the broth is hitting tables barely lukewarm. I'd start with getting a digital thermometer so we can get a more accurate idea of how to fix this.
Spoke with regular Kyle and his children Jackson & Penny for the manager promo. They usually come in for lunches because dinner is too busy to wait with two little kids. They were both so well behaved!
Spoke with Saruya (sp?) who dines in alone about once a week. See her mostly on weekend lunches. She likes to order sashimi lunch, chirashi, and hokkai don.
The last table sat today ordered 4 hand rolls. When they hit the table, they didn't realize what a hand roll was and wanted an alone together instead. 2 out of 4 hand rolls were not made, so I voided those and then comped the other two under DNL. Definitely think this could have been avoided if we had the servers engage with their tables more, as we were discussing in the manager meeting.
3 Staff members that stood out (why/how): 3rd training shift with Lizet went well.
Chris (new FR and host) trained with Hiroe today. Can Hiroe train all food runners? She's definitely the most proficient. Chris did a great job for a 1st training.
Kelly did well on her 3rd training shift. Think she'll be fine on her own now.
Any VIP's in? Shannon & Nathan, Ruthy's older sister, Vivian & Eric
Comps& Void Detail:
-2 10% meet the manager promos
-FNF Shannon and Nathan
-FNF Ruthy's sister
-$30 Employee Kome bucks from Ruthy
-Training meals for Chris, Kelly, Sophia, Miriam, and Lizet
-Void 2 Salmon Skin Hand Rolls. DNL
-Comped 2 Unagi Hand Rolls. DNL
R&M needs:
86'd items/ need more:
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