Thursday 1/7/15

Written By: Samara

LY Lunch Sales: $1891
Projected Sales : $2023
TY Lunch Sales: $1413
+/- : -25 of LY and -$610 off of PS
Lunch Covers: 88
Avg PPA: $16.06


LY Dinner Sales: $3935
Projected Sales : $4930
TY Dinner Sales: $4495
+/- : +14% over LY and -$435.50 PS
Dinner Covers: 171
Avg PPA: $26.73


Previous Days Labor: 21%

Previous Days Comps: 5%
Controllable Comps: 6.84% ($8 Guest changed mind and $14.00 recovery for kitchen errors)

Weather: 60's and sunny during the day,

Special events?:


Who worked: LUNCH- Sophia, Lindsey, Sayo, Johnny (CL), Jason (FR), Taylor (SA), Junk (host)
DINNER- Sophia, Leary, Mandy, Miho, Dusten (CL), Kelly (FR), Taylor (SA), Miriam & CIndy (host)

Flow of Business, Cuts and Ticket Times: Lunch was pretty slow overall. Never went on a wait and was mostly full around 12:30. Sophia at 12:30, Lindsey at 1, and went one on at 1:30. Addressed the pre shift note about measuring alcoholic beverages. I spotted what seemed like an obvious over pour from Sophia, just like last night, again. Through further inspection with Dusten, there is a noticeable difference in sake box sizes. Properly measured pours fill the the brim of the smaller boxes. How have I never noticed this before?

Dinner started off with a bang. Miriam caught my attention soon after opening to inform me of a drunk guy in the lobby. She said he was speaking incoherently. He could barely keep his head up or eyes open and said it was his birthday and his parents were arriving shortly (but he definitely was not this well spoken...I'm obviously paraphrasing). I watched him wait on the patio for a few minutes. He put his phone up to his mouth and tried to drink out of it. Alarm bells went off in my head! I went outside to investigate further. When I expressed my concern for his well being, he admitted to taking methadone for the first time today to kick a heroin habit. Figured he could wait outside for a while until the rest of his party appeared. He came into the lobby a second time and asked for a glass of water. I called Leary in for backup. He talked the gentlemen for a some minutes. Honestly, I wanted to get him out of here as soon as possible, fearing what he would do next. When he spilled the water on the lobby floor, I ran to get a mop. He insisted on cleaning up the mess and tried to follow me into the server station. I was very stern in asking him to either sit down in the lobby or outside. Leary asked him to leave shortly after and suggested he go lay down.

Filled up around 6 and stayed on a consistent wait of 25-35 minutes for two tops and got up to over an hour for 4 tops. Miriam's wait times were off about 15 minutes but there quite a few 2+ hour campers. I opted to put a 5 top in the party room just to get the wait list shorter. A 3 top and a 4 top went over their quote times about 25 minutes. Sent out miso soups to smooth things over.  Went off the wait by 9 when it completely died off. Cut Sophia and Leary at this time and Mandy at 9:30. No long tickets or customer issues.


Specials: Tsubu-gai 8
Snow Crab 11
Bitches Brew Roll 16
Hamachi Kama 1
Kaki Fry 2
Iidako Kara Age 5


3 Staff members that stood out (why/how): Had a terribly uncomfortable moment with Mandy tonight. Two of my really good friends, Bill & Kelly, came in to eat and were sat in her section. They asked specifically for my help in choosing menu items (Kelly is allergic to salmon) as well as sake suggestions. They couldn't decide on a bottle and opted for a glass of Bride of Fox for Kelly and Tears of Dawn for Bill. I ran the drinks out to them and relayed all of this to Mandy. Her response was something to the effect of "You didn't up sell a bottle? Stay away from my table." Her tone was pretty dry; she truly seemed annoyed that I didn't up sell a bottle to my close friends. I verbalized that I was sending them Katuso Tataki and Madai nigiri to her but she never rang it in, assuming I would. Her excuse was something about managers ring in gifts/comps for servers or on a separate ticket. I understand her sentiment but she had rung in their drinks after I ran them. Lots on confusion here. She seemed annoyed by this also. Guess it's time I sit down with servers and figure out a better way to communicate with each other. I spoke to her after her shift to explain how the situation came across. She was apologetic and said it was just a joke. Happy to have settled this on a high note.

Kelly's first time as food runner during dinner. She dropped Kome Fries to the S10 instead of S12 and didn't realize a Kome set meant miso soup. Other than that, great job. She's still learning. Keep an eye out.

Any VIP's in? Lauren (messy haired girl), Bill & Kelly, Rachel & Carlos

Comps& Void Detail:
-Gifted a french press to Lauren
-Employee meals from Ramen station. Rang in under training meal.
-Gift of Madai and Katsuo Tataki to Bill and Kelly
-$30 Holiday Kome bucks
-Customer had already closed out when she decided the Vermentino was not her thing. Reopened the check for Cindy to void and re-ring a replacement beverage.
-Void glass of Living Jewel. Misring.

R&M needs: For the last week, the trailer keys have been living in the kitchen. Can we please keep them in the office?

Safe is off by $80. Double checked all the check out slips and counting the money again.

86'd items/ need more: I know we're getting more aprons tomorrow but can we have all FOH that are expected to wear them have their own? All the SA's and FR's have been without aprons for days now and it makes sense that they should have a personal apron just as the servers do.

Uni, Ginger beer...think we need to up our par. Are we selling more cocktails than usual?