Saturday PM 1.23.16

Written By: Elizabeth

LY Dinner Sales: $7452
Projected Sales : $7533
TY Dinner Sales: $7625
+/- : +2% LY and -$92 PS
Dinner Covers: 247
Avg PPA:  $30.87


Weather: Sunny but in the 40s at night

Special events?: none, but surely there must have been something?

Who worked: Grace, Krystin, Clair, Miho, Dusten CL. Lizet/Miriam host, Hiroe FR


Flow of Business, Cuts and Ticket Times:
Wow it was busy. Went on a wait around 6pm and it eselated to an hour very quickly. We literally had a line out the door of people waiting to put their name on the list. Like you would have thought a bus just unloaded or something. Wait crept up to an hour and a half at one point, with a walk in few walk in 6 tops. Went through some strange waves of phone calls. The phone would ring non-stop for about 5-8 minutes, and so I was carrying the phone around answering it, then it would stop for 10. Then it would start again and phone calls would flood in, all asking the same damn thing "Are you busy right now? What's the wait like?" and it would continue for another 5-8 minutes. Then stop. So bizarre.

In any case, Lizet was manning the helm with the little birdy Miriam in her ear. She did great!! Wow, what an asset she will be.

The night was simply busy. Rolls were taking 30 minutes at times, but nothing that raised any major concerns other than a few tables waiting on that last roll to leave.

The wait lasted until well after 10pm. We had a second wave at 8pm and I thought that was it because the list was thinning around 9:30 but then it quickly built back up again.

Specials:
There are now buttons for:
Iidako Kara Age (Fried Iidako) 5
Hamachi Kama 1
Salmon Kama 1
Kaki Fry 7
Snow Crab 38
Hama Toro/King Salmon Toro Carp: 9


3 Staff members that stood out (why/how):
-Pulled Jason Clarke into the office tonight to talk about his attitude and lack of sense of urgency on the floor tonight (and most shifts I've worked with him). I know he thinks he's hot shit now that he has a serving job somewhere else, but that doesn't mean he can lag on this one. So I asked him if he was happy here, and he said yes. I told him that he seems nothing but miserable every shift he works here and if he's not happy then he needs to do something about it, because it's affecting his work. He admitted to being frustrated about being passed over for serving. I told him that we have had this conversation before and he said he understands. I asked him what part of it he understands and he said that he understands that I (me) don't think that he could be a server here in this business for this restaurant. I told him him that yes, I don't think he's a good fit, namely because of his up and down attitude. When he comes in to work looking like he hates the world, it's hard to see him able to handle a table. Long story short, keep an eye on his attitude. I'm prepared for him to quit, and the day may come sooner than later. That kid is stubborn and thinks he knows everything. The world is going to have a field day with him if he keeps up that mentality.

-Cindy cocktailed on her own tonight. She did great! Kept her cool, was very organized and did really well.

-Grace had a table circle some items on the menu and she failed to read them back to her. There was a smudge on the fish and chips and she assumed it had been circled and ordered it anyway. They did not. I had her pay 50% of it because it was her fault and she should have repeated it back

Any VIP's in?
Had a lot of newbies in tonight, as well as some staple regulars.
Scott, one of the owners of Elm Group was in with his wife.
Roxie (Moxie) and her hubs, can't remember his name, but they use to Produce a Burleque show at the Highball back in the day. Now they do some shows at North Door. Cool folk
Another regular and her husband, they come in weekly, came in after a show they saw, and her and I chatted.
Kylee (previously of Mantis Massage) was in with a 6 top. She's super duper sweet. Love her!

Comps& Void Detail:
Aburi Hamachi for Scott
Takowasa Nigiri for Roxie
50% Makani for the mess up for Grace
comp DNL Takoyaki- the ladies each ate a ball and decided it wasn't for them (also Grace's table)
misring- fish and chips- miho didn't know she hit the button


R&M needs:


86'd items/ need more:
Ice Cream Cones
Apple Pie filling for the dessert