Monday 10/19

Written By: Scott/Elizabeth

LY Lunch Sales: 1625
Projected Sales : 1671
TY Lunch Sales: 1498
+/- : -8% LY  - $173 PS
Lunch Covers:93
Avg PPA: 16.11


LY Dinner Sales: 3447
Projected Sales : 4210
TY Dinner Sales:4616
+/- : +406 PS and 34% LY
Dinner Covers:167
Avg PPA:27.64


Previous Days Labor: 19.88%

Previous Days Comps: 7.73%
Controllable Comps:91.2%

Weather: Another beautiful day.  The high today is supposed to be only 86.  It's happening!

Special events?: Alaska day


Who worked:
AM- Clair, Johnny, Kate, and Grace.  Junko (Host), Erika (SA), Sigele is training John as FR
PM- Mandy, Kate, Clair, Camacho, Krystin, Kristen (New host), Kaori (SA) and Hiroe (FR)

Flow of Business, Cuts and Ticket Times:
AM - Pretty steady lunch.  Went on a short wait at 12:30. No one had to wait very long as tables were turning fairly quickly.  I noticed a 20 minute ticket time on a couple Kitsune Udon.  Is this normal?  and is there a way that we can get these ticket times cut down a bit?  I feel that by the time Udon comes from the kitchen hot items in the Bento Box are cold.  Can we coordinate these to come out together? Cut Kate and Grace at 1:15 and Clair at 1:30.  There was also an issue with a lady sitting at the sushi bar today.  Was not impressed with the sashimi.  Chewed and spit out several pieces.  Said the clear soup tasted like rotten fish... Elizabeth talked with her and comped the sushi lunch as well as a salmon.  She ended up having the Salmon and salad boxed up because she had to get back to work at the DPS....
PM - Man we started off slow!  Got hit hard right at 7 with a line out the door and filled up quick.  Went on a wait and stayed on one until around 9:15.  Cut Kate at 8:45 then went down to Kristen and Camacho at 930.  A few more tables came in after that but nothing the two of them couldn't handle.  When we opened at 5 today a table was sat in Kristen's section before she arrived at 5:30.  They sat for at least 5 minutes before being getting someones attention.  We comped 2 Lime in the Coconut for them.  I delivered Kome fries and a croquette that they had ordered and apologized.  They were not upset by then.  One of the ladies laughed it off and said that she was just really thirsty from working out and wanted a drink.  I continued to keep a close eye on them while they dined and they left happy.  I later found out that one of the ladies is the old GM of Hillside Pharmacy.  The rush it a little late tonight and seemed to catch some off guard but once everyone found their groove it was smooth sailing until the end.  Lots of campers tonight though which lead to longer wait times. LOTS of birthdays

Specials:
Beef Tataki
Zucchini Tempura
Kaki Fry
All Star Nigiri
King Salmon and Katsuo Carp.

3 Staff members that stood out (why/how):
AM - Junko was great at the door today.  She's very friendly and has a great smile.  Still not seeing much of a sense of urgency from Erika.  This is necessary especially when on a wait.
PM - Camacho really took charge with the table that waited to be greeted earlier this evening.  It was him charm and quick reaction that really turned that table around.  Great job!
I think the new host is going to be great.  She's super confident and seems to be picking things up quickly.  Great job training tonight Grace

Any VIP's in?
Tara and Kelvin, Chad,
Joy and their son (Chad is part owner of The Hightower)
Kayo and Moto (sp?),
Lee and Andrew

Comps& Void Detail:
7 birthday
1 SIN
4 Recovery
1 DNL
2 Void (1 Alone Together, reused.  1 Danger roll; misring.  Supposed to be Bitches)


R&M needs: So.... there are holes in the office floor where the tile has come up... it's scary in there

86'd items/ need more: Softserve,