Saturday PM Recap 10/22/16

Written By: Leary

LY Dinner Sales:  7384
Projected Sales :  7680 (-124)
TY Dinner Sales:  7556
+/- :  +671,  +10% Over LY
Dinner Covers:  257
Avg PPA:  29.40

Weather: Beautiful sunny afternoon, chilly evening

Special events?: F1 weekend, Taylor Swift concert, MondoCon

Who worked:
Grace, Lindsey, Sayo, Clair, Dusten Cl, Dan SA, Hiroe FR, Chelsea & Melisa H

Flow of Business, Cuts and Ticket Times:
It was a slower start at first. No line at the door when we opened. I thought it was going to be a slow beginning because it was such nice patio weather, but we a pretty big pop around 545, and were on an hour - hour & 15 min wait by 615. Pretty hectic for the next hour. Had rolls climb to 45 minutes for a bit, and the early tables weren't leaving so we had several tables going over their wait time. Everything got back on track by 7 pm, and we got into a more controlled flow of business. Dies off pretty early tonight. Came off the wait by 930. Cut Kelly, but hung on to servers in case we got a later pop. Cut Chelsea at 10. We did get a bit of a pop around 10. Nothing crazy, but fill the tables one more time. Went 2 on at 1030.

Not a lot of customer issues despite the longer roll times, and people going over the quote. Everyone was happy to wait. Did have a couple and a kid go 20 min over their wait time. They were the first on the list, and I was the one who quoted them so I felt extra bad. No one was getting up, and several tables ordered second rounds. They were pretty grumpy at the host stand, but ok once they got a table. I brought them miso and edamame right away. That helped put smiles back on their faces.

Our 12 top at 7 turned into a 13 top. We ended up having to put 2 guests in the dining room. They were a little annoyed, but the guy who booked the party was super understanding. We got the 2 top sat about 15 minutes after sitting the party. Everyone was happy by the end.  

Specials:
Seared Hama-Toro- 39
Oyster- 14
Iwashi- 15

3 Staff members that stood out (why/how):
-Sayo did a great job in section 3. As long as she doesn't let a table rattler her, her section maintenance and customer service is on point.
-Clair was feeling a little off tonight. Didn't create any issues, but just made her a bit off.
-Grace did a solid job tonight. She is dealing some family issues so I know she can be a bit distracted lately, but overall her performance has been pretty solid on my shifts.

Any VIP's in?

Comps& Void Detail:
No controllable comps, Kome bucks, or Bdays. Pretty weird.
A couple of misring voids.

R&M needs:

86'd items/ need more: