Sunday AM 10.16.16

Written By: Elizabeth

LY Lunch Sales: $1609
Projected Sales : $2091
TY Lunch Sales: $2861
+/- : +78% LY and +$770 PS woah!
Lunch Covers: 167
Avg PPA: $17.13


Previous Days Labor:14.13%

Previous Days Comps: 3.11%
Controllable Comps: 3.58%

Weather: Cool morning. Highs in the low 90s.

Special events?: Austin Film Festival, still.

Who worked:
Ruthy, Mandy, Renee, Krystin CL. I Hosted, Dan Sa. John FR

Flow of Business, Cuts and Ticket Times:
Slow start, but by 12:50 we went on a wait. A LOT of large parties pushed the wait time to 30+ minutes for some parties. Had 3 8 tops walk in almost back to back. One ended up not wanting to wait the 45 minutes. Lots of kids today too. We could use a few more highchairs. We run out super fast on these weekend lunches.

The shift felt a bit hectic with all the large groups and children running around. Had a 6 top that I quoted 20 minutes for. They waited 30 but I kept in contact with them about what was going on. I was about to seat them when Dan was carrying some glasses and dropped them right in front of where I was going to seat them. Glass went everywhere and water covered the floor. I once again let them know what was going on and that it would only be another minute. When I finally had their table ready, this woman came in and she knew them and she asked me how long it would be to add another 4 to their party. I told her probably another 30 minutes. She said okay that was fine, meanwhile the people that already were waiting 30 minutes looked a little distraught. I had to explain to her what was going to happen, or what she wanted to happen, until she understood that they would have to wait longer too. So she said they would wait for their own table.  When I finally sat her, she kept going over to the other table with her young child, and going back and forth, until finally she squeezed her way into the table, leaving her husband and other small child at A6. A little while later B5 had left, so I offered to slide it over to join B6-7 so her husband could join the party. What a mess that was, but they ended up leaving happy.

That pretty much summed up service.

Because Micah quit and we couldn't get anyone to pick up the host shift, I was tied to the stand. Which made this shift a little more challenging than I anticipated. The kitchen was getting slammed with no expo on the shift, just Matt and Hector. They struggled through the shift with few mistakes, but I did have to comp a Tonkotsu Ramen because it got forgotten about. Also had to comp a kara age Amazu because there was a bug in the sauce....It was in the party room, a lady found it almost right away. I comp'd that plus whatever else she wanted. I apologized to the table and they said everything else was great. So that's good at least. I can't even identify what kind of bug it was, but it was most certainly a bug.

In any case, we were on a wait at 12:50, and came off the wait at 2:30. No more tables came in until 2:50, when Curry girl, Fastball Singer, & an old couple that jumped table to table finished off the afternoon.


3 Staff members that stood out (why/how):
-Krystin did a great job holding down the sushi bar on her close today. She got nearly triple sat and seemed to handle it well.
-Mandy was helpful to me for help- she was in the horse shoe, so she would help guests if I were seating someone, and she was passing by.
-Dan put his notice in today. He said he has enough money in his bank account....seriously. He said that. That's why he's quitting.

Any VIP's in?
Fastball guy, Curry Girl, Sophia & Frank

Comps& Void Detail:
Kit Error for the bug in food. Kit Error for the long ticket tonkotsu


R&M needs:

86'd items/ need more:
I can order, just want to make sure no one else has, but we will need another case of kitchen/sushi bar printer paper soon.