Saturday PM 5.28.16

Written By: Elizabeth

LY Dinner Sales: $6753
Projected Sales : $7685
TY Dinner Sales: $8581
+/- :  +27% over LY and +$896 PS
Dinner Covers: 280!!
Avg PPA: $30.65

Weather: Humid and warm, in the high 80s,then some thunder and rain at night.

Special events?: Mem Day Wknd

Who worked: Leary, Kelly, Sayo, Camacho, Dusten CL. Miriam/Chloe Host, Kaori SA, Hiroe FR, Lindsey CT....that's sort of how it went at first.

Flow of Business, Cuts and Ticket Times:
Started strong, as per usual on Saturday. On a wait by 5:30 and didn't come off the wait until 10:45!! So we were busy, to say the least. We were all a rockin and a rollin until around 6:30, Kelly dropped two sake glasses by B6, and a piece fell in the girls sandal. I went over with a dustpan to clean it up, and Kelly put some of the large pieces on her tray, then went to do something, and held the tray of BROKEN GLASS above the girl's head. I immediately went for the tray and grabbed it from Kelly. I tried to get all the glass up off the floor, the woman wasn't too upset about it, but I told her if they needed anything to let me know, and then I introduced myself (as I do when ever any guest is upset or the instance warrants it)  but I guess later on in their meal, Kelly spilled some beer in her purse accidentally (or something to that affect, Kelly doesn't recall doing so) The woman came up to me after Kelly dropped the check and told me that all of these things were a little discouraging to her, and that she wasn't one to complain, but after the beer spilled in her purse, that was kind of the last straw. I took the bottle of dreamy clouds off their check for them and went back over with Kome Bucks and to make sure everything was okay. Turns out, the beer incident happened after the breaking of the glass happened. So I ended up comping a few more items off their check. It's hard to swallow for sure. I comp'd $78 off their check (they had already spent over $200 for the both of them). When I talked to them they had said that Kelly told them that she was tired from working 2 doubles in a row. I apologized to them for her having been that candid with them. But if they were seeing this, and she was making these kinds of mistakes, I felt it best to send her home.

So after that incident, I pulled her aside and told her that I was going to send her home. I wasn't mad at her and I didn't raise my voice or talk down to her about it. I explained to her that she's not being her best self right now, and she needs to go home and regroup. I asked her if she was working 2 doubles in a row and if she picked that up. She said no, she wasn't, but she was just tired. She then kept saying "I feel fine, it's just my brain isn't working" to which I reminded her that the brain controls her actions. We had a good 5 minute chat about it. She felt bad, like she had done something wrong. I tried to explain to her that if she doesn't take care of herself, it's going to show in her work.

That being said, I transitioned Lindsey to the back B's, and had Miriam cocktail, while I hosted with Chloe. It was a little bit of a rough transition, but in the end it all worked out for the best. Miriam got a taste of cocktailing, and I got to work one on one with Chloe. She had over quoted some tables so I was able to help quote more accurate times and work with her to keep her organized at the host stand.

The night felt a little hectic at times, especially because we had a 9 top walk in at 9:30 and parties continued to walk in well after 10pm. when, usually, we are use to it dying down. But the whole team powered through and we sat the last party at 10:45. The only cut I made was Lindsey at 10pm. I also gave her Kome bucks and bought her a glass of wine for being a super duper helper (she picked up Cindy's cocktail shift since it was her birthday, and then took on Kellys section. All this after working lunch already)

3 Staff members that stood out (why/how):
I think all I talked about in the notes was staff.

Any VIP's in?
Samara and her friend Tiara (?)
Ben my broker
Sophia or something, I'm drawing a blank o her name.

Comps& Void Detail:
FNF for Ben (only did his girls Ramunes 100%)
Emp Day off for Samara
$80 Recovery
voided 9 hama-toro, she meant Salmon. She's a regular, so I let her keep some on us as a gift. Camacho read back the card but she just agreed, and told me that's exactly what happened too. So not exactly in our control.
Kome Bucks from several tables
Guest changed mind on 2 orders of Tori Teba. Hiroe brought them to the table and they said "oh we meant the kara age, we don't want these". Sort of uncontrollable in that respect, since Sayo did repeat it back to them.

R&M needs:

86'd items/ need more: