Saturday AM 5/14/16

Written By: Samara

LY Lunch Sales: $2325
Projected Sales : $2720
TY Lunch Sales: $2458
+/- : +6% over LY & -$262 under PS
Lunch Covers: 150
Avg PPA: $16.39


Previous Days Labor: 13%

Previous Days Comps: 3%
Controllable Comps: 1.71%

Weather: 70's and raining

Special events?: none that I know of...


Who worked: Lindsey, Ruthy, Sophia training Cindy, Johnny (CL), Hiroe (FR), Taylor (SA), Maverick (H)

Flow of Business, Cuts and Ticket Times: Busy from the start. Several 5 and 6-tops walk ins. Once it started raining around 1, business died down. Cut Lindsey at 2 and kept 3 on but surprisingly no late pop. No long ticket times or customer issues. Excellent team work all around.

Specials:

3 Staff members that stood out (why/how): Maverick had an issue with a customer. It was after 2pm and there a few tables open and pretty much an empty sushi bar. He asked for her to wait to be completed, which annoyed her since it wasn't during our "peak hours". Granted, it was pretty slow at the time. He sat her a few minutes later when she was complete at A4. She then wanted to be moved to the sushi bar and ranted at Johnny about her experience with Maverick. I had a talk with her to smooth things over. I had a long talk with Maverick about how to deflect difficult customers...sometimes it's just a matter of HOW you says things. However, 2 girls walked in at 3:08, he delivered the news that we were closed in an off-putting manner and I had to correct him again. What it comes down to is: he's young and has a lot of stuff on his plate for someone his age. I'm trying to figure out the best way to coach him. Any tips from the other managers would be helpful!

Sophia was very thorough with training Cindy as a server today. She said Cindy needs a little push in talking to tables, that she relied on Sophia too much because she's nervous. I asked Cindy to take the lead in her next training, which will be with Clair on Monday night.

Taylor was 30 minutes late today. I called him at 11:50 and he said he was stuck in traffic. I wrote up a late tracking sheet and had him sign it. Explained that if he had called earlier, I wouldn't have had to write him up.

Any VIP's in? Old John

All the reservations for tonight cancelled. Marielle Quaid (Dennis Quaid's sister in law...why do I know this? called) to make a last minute reservation but then cancelled just now. Is it the weather or events going on???

Comps& Void Detail:
-Bought Sophia a glass of house white
-Employee Kome Bucks from Lindsey
-1 Kome bucks from a recovery last week
-Training meals for Sophia and Cindy

R&M needs:

86'd items/ need more: