Friday the 13th (May) Lunch

Written By: Elizabeth

LY Lunch Sales: $2350
Projected Sales :$2565
TY Lunch Sales: $2375
+/- : +1% LY and -$190 PS
Lunch Covers: 134
Avg PPA: $17.72

Previous Days Labor: 17%

Previous Days Comps: 5%
Controllable Comps: 7% ($8.49 FNF, $8 DNL, $17.5 Kit.Error, Yakitori Bone, Undercooked and Harumaki made insteda of Apple spring roll)

Weather: Sunny

Special events?: none

Who worked: Camacho TR Cindy, Clair, Sayo, Sophia. Kelly Host, Taylor FR, John SA

Flow of Business, Cuts and Ticket Times:
Busy day, as Friday lunches are. Went on a wait by 11:45 and off the wait at 1:15 but stayed full and busy. Teishoku station got bogged down, it was just Daniel on the line. Joe was training the new Ramen guy Louis, so he wasn't much of an expo help. I stayed back in the kitchen for about 50% of service to help keep them on track. It got a little hairy during the last 25 minutes of service as well. Luckily Kelly said it was not felt at all in the FOH.

We did have some long ticket times here and there, with some split tickets, as well as some 'as app" items that went out with the entrees. That, however, was the servers fault. It was Sayo and she rang in B1's apps the same time as she rang in their entrees. I told her she needs to have lead time. She looked at me like I had just told her something new, then went back into the kitchen and asked how long a takoyaki takes to make. I pulled her aside and told her that she needs to give it at least a 5 minute lead and it's not debatable. She seemed okay with that answer. But I was a little put off.
Can we add that to the shift notes- especially at lunch, if it's "as app" to give it a few minutes before sending food through. It is not up to the kitchen to pace our your food, it's your job.

In the end, I didn't make any cuts because we were busy until the end. Though sales didn't reflect it, unfortunately. It felt a lot busier than it was, not sure if that was because the kitchen was struggling, or what.

3 Staff members that stood out (why/how):
-Camacho, although stressed with training Cindy on a Friday, did a very thorough job. I overheard him throughout the shift and he was very detail oriented.
-Sayo ran several items as app along with their entrees right after that.  Hence the conversation.

Any VIP's in?
No one at the glances that I had while on the floor running food.

Comps& Void Detail:
Hair in a Tsukemono

R&M needs:

86'd items/ need more: