Saturday PM 6/11/16

Written By: Samara


LY Dinner Sales: $7815
Projected Sales : $8440.20
TY Dinner Sales: $7411
+/- : -5% under LY & -$999.20 under PS
Dinner Covers: 258
Avg PPA: $28.84

Weather: 80's and humid and then it cooled down at night

Special events?: Rot Rally


Who worked: Clair, Camacho, Sayo, Ruthy, Dusten (CL), Hiroe (FR), John (SA), Chloe & Grant (H)

Flow of Business, Cuts and Ticket Times: The game plan for tonight was to focus on pacing since we only had one working computer. I had Kelly utilize the office computer for all of her CT sales and the servers also used the office computer to put in big orders. I manned the IPad all night, having Grant and Chloe be my gophers. This ultimately worked out for the best. Neither of them are strong enough hosts yet and I was fine with taking the brunt of it all. Thankfully it was REALLY slow in the beginning where pacing wasn't issue. It stayed that way steadily until around 7:15 when we finally went on a wait. I was over quoting every table about 10-15 minutes to be on the safe side. No one went over their time all night.

The displaced reso from last night arrived promptly at 7. I had the foresight to have two tables ready for them in the back B's. They ended up being only a 5 so we put them at B7. I asked Grant and Chloe to set up the table a quickly as possible. The head of the party was not the nicest woman to deal with but maybe it's because the circumstances that brought to us. Grant was in a slow motion daze and it took him what seemed like 10 minutes to reset the table.

The 7:00 reso ended up being 30 minutes late because of a flat tire. They were very understanding about having less time in the party room and were out by 9:10 for the next reso.

We found out the hard way that Hamachi Kama prints from the dead fry station printer. I comped it, spoke to the table, and gave the guy Kome bucks for a kama on us next time. I asked the servers to write up a ticket if anyone else ordered on.

We went off the wait around 10:30. I cut Clair, Camacho, and Chloe at 10. Cut Sayo at 10:30.

Can we discuss how exactly we are doing these party room CC? One: the reservation button is comping 100% of the bill (I used Promo Kome bucks instead) AND 2: I was under the impression we were only charging reservations $25 when they no called/no showed or canceled last minute. I'm not sure how to revert the original charge and even with the notes in the blog and on the Ipad, it's unclear who's been charged or not.



Specials: Snow Crab, Japanese Uni

3 Staff members that stood out (why/how): Grant was very spaced out today. Preferring him as a food runner over host. He's got great attention to detail as food runner but really no sense of urgency/ability to multitask as a host. He's such a sweet kid and I asked him to more present at work -- I find him singing to himself a lot -- and reiterated what it means to be a great host.

Dusten was understandably upset when Michelle & Jordan didn't leave him a tip even though their meal was comped. He spent ample time sending them things they haven't had before. Maybe because he never dropped an itemized check they thought it was OK not to tip? I bought him dinner as a thank you and I'm sorry.

Jason Camacho unplugged the IPad when he got here at 4pm to plug his phone in. It nearly died two times during service because it never really was charged after lunch service. I asked him to be more mindful in the future. It was an added challenge for hosting. We went old school with a written wait list. I didn't mind, I like a challenge. It was beneficial for Chloe and Grant to learn this skill as well.

Any VIP's in? Michelle & Jordan, Leslie

Comps& Void Detail:
-Very few voids and misrings --maybe having one computer is just what we need to get it right! (kidding)
-Birthday Dessert
-Owner comp for Michelle & Jordan
-Employee Kome bucks for Dusten's dinner
-DNL midnight sun
-Bunch o' promo kome bucks


R&M needs:

86'd items/ need more: