Written By: Dusten
LY Lunch Sales: 1951
Projected Sales : 2040
TY Lunch Sales: 1918
+/- : 2% under LY and -$122 under PS
Lunch Covers: 104
Avg PPA: 18.44
LY Dinner Sales:
Projected Sales :
TY Dinner Sales: 5847
+/- : lights went out of Cintas guys at about 11:15pm. Matt must've flipped the breaker for the computer trying to find the loose one and consequently all the numbers have been erased. All of the invoices I put in (and filed) for the last 2 days at least. Sorry guys, I put in all the checkouts for the day and did the tipshare but I'm out of here. I'll be back tomorrow to be yelled at
Dinner Covers: 211
Avg PPA: 27.71
Previous Days Labor: 21%
Previous Days Comps: 4.38
Controllable Comps: 0%
Weather: Muggy and hot.
Special events?: 4 years ago today I started at Kome.
Who worked: Lunch: Kelly, Lindsey, Naoto, Johnny, Taylor FR, Will SA and Chloe H
Dinner: Naoto, Mandy, Sayo, Camacho, Sophia, Taylor FR, Kaori SA, Grant and Chloe H
Flow of Business, Cuts and Ticket Times: Lunch was kinda slow but steady. Didn't quite fill up. Only people waiting were incomplete parties. Ticket times were fine. Take called for 30 minute sushi tickets, but it didn't seem to affect anyone- with one exception:
Naoto came to inform me that his table complained of waiting "40 minutes," couldn't wait for their food any longer and left just as their food was coming up. Naoto says there was no way they waited that long and they were already out of the building when he was able to tell me. I looked at the ipad, they had been sat for 28 minutes. I looked at their sushi bar ticket- it was just under 19 minutes, and their ten zaru was already completed. Lindsey told me she recognized them, that they are notoriously ill-tempered and have brought another server to tears making similar claims of inordinate wait times. I'm not sure who they are, or who they think they are, but if anyone is curious, they are on the surveillance footage walking in the door at 12:52:10 pm and then leaving at 13:26 pm, which is still 6 minutes short of the time they claimed to have waited for their food. Lindsey says she only knows them to come in for lunch, they come in less frequently but are never any more pleasant to deal with. I'm of the opinion that when they do come in and pull the same BS, we politely invite them to not return. Verbally abusing employees, routinely making false allegations and ultimately driving up our food costs because they are impatient entitled brats are all characteristics of customers we can afford to lose.
Other than that, lunch was pretty uneventful. I cut Naoto at 1pm, and Kelly at 1:20pm.
Dinner was busy by comparison. We were on a wait at 6:15 and stayed full until about 9pm. The host stand struggled a bit, with two of our newest employees at the helm but things went fairly smooth. I cut Naoto and Chloe at 9pm, Mandy at 9:15pm and Sayo at 9:30pm. No issues with ticket times. It is really been great to report that lately.
Specials:
3 Staff members that stood out (why/how): Grant needs some work on his drink making and quote times. Someone got an okinawa breeze in a pint glass with ice and that same table waited at least twice their quote time. It happened to be a six top that walked in at the onset of our rush. I wasn't at the host stand when it happened, but how anyone could tell them it would only be about 25-30 minutes to put together 2 tables is beyond me. They were perfectly understanding and we sent them some edamame. Chalked it up to inexperience. I did talk to him a bit in the moment. He is always receptive to coaching. Hopefully he doesn't repeat mistakes.
Any VIP's in? Fastball dude and his kid. Some lunch regs. Kenny came in for dinner. Some old coworkers of Elizabeth, Julian from Daruma. Several other familiar faces throughout the day and night.
Comps& Void Detail: Early during lunch we had a ramen sent back to due low broth temp and undercooked noodles. The guy opted for a kara-age teishoku instead and I voided the ramen. Gave the gentleman $15 kome bucks for his constructive criticism. Kitchen Error.
-Voided an iced-tea, sushi lunch with gogo roll and a ten-zaru for the temperamental falsifiers. Guest changed mind.
-bday camembert
-$15 kome bucks
-void 1 clear soup.
1x hama toro nigiri- 86'd
R&M needs: Thermometer for monitoring ramen noodle temps- we've had an issue with the water not getting hot enough.
2x long kitchen bulbs.
86'd items/ need more: Had Sophia put the remaining unopened red wines that aren't on the new drink menu in the office. There isn't enough room to keep all the varieties we have in that small space.
1- Everything Auto-Saved so no information was lost
ReplyDelete2- ALWAYS SAVE AS YOU GO. To ensure things like this won't happen.
3- I walked in this morning to find we had ZERO linens. No towels no trash bags. Not an ideal way to start the morning. Everyone needs to know that if we are running low or out of something, it is your responsibility to get more or call someone for more or even let someone know we need more. Hector told me about the trash bags, but we had a few in the office, so I didn't worry too much about it. I went to Home Depot this morning and bought some more towels so get us through until Nathan with Prudential could get here with more this afternoon.
4- Cintas did not finish the job last night due to an issue with the tool. However they spent 4 hours in the kitchen and it still didn't make a huge dent. That means that all kitchen staff really need to focus on cleaning their station at the end of their shift. I will have a nightly cleaning list ready for tonight for the staff to follow- but it is everyone's responsibility to keep up on it and make sure it is being followed.