Wednesday 6/15/16 recap

Written By: Dusten

LY Lunch Sales: 1995
Projected Sales : 1786.05
TY Lunch Sales: 1948
+/- : -2% under LY but $161.95 over PS
Lunch Covers: 111
Avg PPA: 17.55


LY Dinner Sales: 4704
Projected Sales : 4716
TY Dinner Sales: 5745
+/- : 1028.82 over PS and over LY by 22%
Dinner Covers: 223
Avg PPA: 25.76


Previous Days Labor: 18.36%

Previous Days Comps: 4.73%
Controllable Comps: 0%

Weather: Suddenly Summer

Special events?:


Who worked: Lunch: Naoto, Lindsey, Sayo, Johnny CL, John FR and Will SA. Maverick was a no-call no-show.
Dinner: Naoto, Grace, Krystin, Camacho, Sophia CL, Chloe H, John picked up Grant's host shift, Will came in to SA and Kaori FR.

Flow of Business, Cuts and Ticket Times: Lunch was steady. Had only two tables on a wait at all. I stayed pretty close to the host stand for the most part. I cut Naoto at 1pm, Lindsey at 1:15pm and then Sayo at 1:45pm.
Dinner was busy. Seemed like a normal night with things looking to die down at 8:45 or so. We got another large pop, coupled with a reservation showing late that set us back onto a wait until 9:45pm. I cut Naoto at 8:45, Grace at 9:30pm and Krystin at 9:45pm. I cut Chloe then and left Camacho and Sophia to shut it down.

Lee and Louis were both listed as San-ban tonight. I wasn't sure how to divvy the tipshare. I assumed (sorry) that Lee was training Louis so it would just go to him? Do I just split it between them? Point is it may need to be adjusted by someone who knows better than I do.

Specials:

3 Staff members that stood out (why/how): John has all of the initiative in the world and no real knowledge of his limitations. That being said, he is prone to jump into situation and occasionally bite off more than he can chew. As a result his energy can become hazardously frantic. I think he is so motivated to help and wants to do everything he can that he spreads himself too thin. I will talk with him tonight on how to focus his energy and work more efficiently. It is good to recognize a problem even if you can't be the one to fix it always

Maverick was a no-call as mentioned earlier. I called him almost a half hour after his scheduled in time. He did call back after 2pm and left a message on my cell, but the damage is done. I only just noticed that he does have some cash in the payroll envelope.

Will did well today and was a huge help in picking up a shift tonight. He may not be the most efficient but he has moments of diligence that should be ecouraged.

Any VIP's in? Kenny, some other familiar faces. A woman that goes to the church Hiroe plays at. They were odd but very sweet. My "arigato" when they left was enough to convince the woman I ought to know more Japanese. A friend of a friend and his girlfriend.

Had an odd situation with Kristen's first party tonight. She comes to me at the end of their meal to tell me the yelp soft-serve promotion is back. She had already redeemed each offer on their phone and was in the process of making 8 soft serves. I went onto the yelp for business owners page- it took a good while but their check-ins did show up on the Activity screen. While waiting for that I contacted Yelp via their ad department. It was too soon to verify the check-ins at that point as they had not shown up on the site yet, but the Yelp associate did tell me that the free soft-serve offer was NOT active on their end either. He didn't hesitate to call shenanigans on the part of the customers, but there is no way to be sure. I tried checking in myself on my phone to get the same offer, but no luck. Really strange. We honored it, but I told the servers, and this ought to go into the shift notes- if anyone one has a customer with the soft-serve offer, to simply notify the MOD. It may even be prudent to follow up with Yelp, since their check-ins weren't false. They took place between 7:06 pm and 7:13 pm. I'm fairly certain my check in was the one at 7:29pm.

Had a girl come in and drop of a resume. She was responding to the PT server add on Poached. I did mention to her that we also need some support staff help and likely she'll have to go through that training as part of the server training tract.

Comps& Void Detail: bday softo,
love 4 sale roll double ring- used for another order
$3 kome bucks taken off for HH hot sake rang in too late.
2 or 3 kome buck cards.
2 order saba sashimi and 1 suzuki sashimi- meant nigiri.
50% recovery for woman who found a hair in her salmon nigiri on her sushi lunch.
I gave Kaori some kome bucks as I forgot to ring in her fat samurai roll.

R&M needs: back burner in kitchen is acting up. Scott can elaborate. I am fairly certain this is an ongoing issue that has come up more frequently recently.

The natto for the natto maki and nigiri has been looking more and more like mush. It really looks very unappetizing and some of the servers seemed concerned.

86'd items/ need more: small spoons, black plates #JW1088, more white rectangular plates. Clorox wipes for the bathroom.
Okonomiyaki and Kombucha should both be coming tomorrow.