Tuesday PM 6/7/16

Written By: Samara


LY Dinner Sales: $4684
Projected Sales : $5768
TY Dinner Sales: $5503
+/- : +17% over LY & -$265 under PS
Dinner Covers: 194
Avg PPA: $28.37



Weather: 80's and sunny

Special events?: none


Who worked: Lindsey, Cindy, Kelly, Krystin, Clair (CL), Miriam & Maverick (H), John (SA), Hiroe (FR)

Flow of Business, Cuts and Ticket Times: Initial rush at open for Happy Hour. Then it slowed down. Picked up again right around 7pm. Had a 6 top and two 7 tops walk in, all were seating in less than 45 minutes. On a steady wait of 45-minutes to 1 hour up until 9:30. I cut Lindsey and Cindy at 9 since their sections were full and kept three on until close.

Last Friday's 9pm reso (during the rice debacle) showed up as a walk in today and I gave them the Kome bucks I promised them. They were very happy, understanding, and had a a lovely dinner.

Specials: Japanese Uni 0, Snow Crab 1, Hirame 0

3 Staff members that stood out (why/how): I was holding A8 for my friend Lou Lou's birthday. Krystin was privy to this information. LouLou texted me to know she was stuck in traffic and running a couple minutes late. At the same time and unbeknownst to me, A4, had been sitting incomplete for 30 minutes with edamame. When the rush came at 7pm, the combination of having an open table across from an incomplete, troublesome table sent Krystin into a panic. She snapped at me, saying it was inappropriate to be holding a table. I absolutely agreed with her but I thought her execution of words was terribly inappropriate. We spoke about it after her shift. One of the reasons I wanted to put my friend in Krystin's section was because I knew she would be tipped well and probably in cash...Krystin had expressed difficulty in paying her credit card bill which was past due. I was trying to "throw her a bone" but sometimes trying to do nice things for people doesn't always work out. Lesson learned.


Maverick took the reigns at cocktail duty early. I saw him pour a couple glasses of Asahi and didn't topped them off with foam. Gut feeling: I had him switch with Miriam who has been cocktailing longer and is more calm in stressful situations. It was for the best. It was too busy for him to handle the rush; Miriam did a great job overall. Later, he misquoted four 4 top tables by about 20 minutes each. They were all understanding. It bothered me that I needed to tell him to go talk to the people go over their quote times--it's something he should know how to do by now. He also missed a 2 top, who came in 20 minutes after waiting asking about their table. I spoke to them and smoother things over. We talked at the end of his shift: he's tired from working a double and working a lot lately in general. I will include in his eval that he needs to be present in his job at all times. I catch him staring off in space at the host stand, making it hard to be mentally prepared for a rush happens. He should be asking questions if he is unsure how to do something. I would love any advice on how to better coach him.

Any VIP's in? Nathan, Lou Lou from Thievery Corporation

Comps& Void Detail:
-Lot of Kome bucks. Mostly from last Friday reso
-Void Poke and Sashimi sampler. 86'd Blue Fin
-Recovery 3 Asahi. Bought a round for one of the parties waiting over their quote time.
-Reopened 3 check for Clair. Only was actually her fault in swiping the wrong card, though. The others were customers changing their minds about how to run each card.

R&M needs:

86'd items/ need more: Blue Fin, Yakiniku