Tuesday PM 11.24.15

Written By:Elizabeth
LY Dinner Sales: $4361
Projected Sales :  $5241
TY Dinner Sales:$5359
+/- :+23% LY and +$117 PS!
Dinner Covers:205
Avg PPA: 26.14

Weather: overcast, low 60s

Special events?: thanksgiving week

Who worked: Clair, Lindsey, Mandy, Stephanie, Kate CL. Cindy Host, John SA, Hiroe FR

Flow of Business, Cuts and Ticket Times:
Wow oh Wow was it busy. Started with a bang- within the first hour we had a 6-top, 7-top, 8-top, another 6-top all walk in and went on a wait by 6pm. At the height of business we were on a 45-1hr wai with  14 parties on the list. I ended up staying at the host stand for the majority of the night (yeah, Samara, I guess I could have used you tonight) Cindy and I both traded off running the board and cocktailing.

No kitchen errors or sushi bar errors to my knowledge. Everytime I checked the servers told me everything was running well in the kitchen and weren't enountering any issues.

We did have some hiccups on the floor early on though. It was a strange crowd to start off- and all of the servers were feeling it. I grouped us together and reminded everything that during the holidays it brings out all types of people, but mostly the people that never go out and don't know how to act right, so don't take anything personally. Expect the worst, hope for the best.

The 5:30 party in the party room arrived promptly and sat, but ordered slowly and (all adults) kept asking for glasses to do Sake bombs. It was 7:15 and we had another reso at 7:30. I asked Lindsey where they were and she said they just ordered more food. So I went in and addressed everyone, and noted that when making the reservation they are reminded that there could be another reservation after them and to please limit their time in the room to 2 hours. The guy that made the reso said he was never told that. I said okay, because I didn't want to argue with him. At this point we were on an hour wait, and they asked if they could move into the dining room. Thankfully B3-B4 had just gotten up and we were able to relocate them. They were here until about 8:30 and Lindsey said their tab had 24 beers on it (group of 7). They seemed happy though, and one woman was understanding of the situation. Hopefully no bad review will come from it.

Another issue occured at B1 early on in the evening. It was 3 adults and 2 very rambunctious kids. When he asked Kate for the check he said something about taking something off the check and she said it wasn't on the check. Then the guy went over to Cindy and asked if we had "complaint cards" because he wanted to file a complaint. She said no. So when Kate was dropping the closed credit card off, I accompanied her over and asked them if everything was okay. The angry dad said that this is the second time they have come here and we have forgotten one of their dishes. I asked which one and he said "I don't know, I don't have time to talk, we have to go" and pushed past me. His wife was still here and so I tried to talk to her about it. Kate had previously told me that she had ordered a Komeviche, but the husband said no nevermind don't order it, so Kate didn't. So the wife starts talking to me about how she ordered the Komeviche and the last time she was here she ordered something and it didn't come out. I apologized for the miscommunication and told her that its not the way we run things here and we don't like to see people leave hungry, etc etc. Anyway, she just wanted to complain about it and then she also was like "I have to go". I told her in the future should they have any problem in any capacity, don't hesitate to grab a manager before it gets to this point. She could care less. I tried.

The second set of guests at B1 were very impatient, and were here on Saturday night actually, and sat in Kates section that night too. Saturday night it was a heavy set woman with her baby carrier and her husband. Tonight there was 5 of them. Her, husband, small child, and probably one of their parents, and the baby again. We quoted them 45 minutes. They were sat at about 38 minutes. But she kept coming up and asking when. At one point, there was a group outside at the far table smoking and she came up to host stand and asked if she could move her baby carried to the side of the host stand that the hosts stand at (there was a chair behind us) because of the smoke coming in the door. She's a bit mental. Then when i told her we were just setting up her table, she just stood in front of B1, inching closer and closer, I finally said to just sit down. She then pulled a chair from A5 to put her purses on. Oye! What a trip this woman was.

So yeah.quite the bit of characters tonight.

Specials:
Salmon Collar 2
Hamachi Collar 3
Kaki Fry 3
Blue Fin 11
Geoduck 7
Duck/Fois: 17

3 Staff members that stood out (why/how):
-Kate struggled on sushi bar tonight. Not so much as struggled but was just slow. B1 sat a while while she did other things and then processed his check. I've seen this happen a few times with her. She needs to make sure that when she is closing guests out she is returning their check/credit card quickly.
-Clair was really helpful at the host stand tonight, letting us know which tables were open and even popping up to help from time to time.
-John did okay. I had to tell him that the sake glasses go face down like the rest of the glasses when you put them up in the rack. He said his usual "understood" to which I said "now retain it. Its not the first time someone's told you this". Keep an eye on that.

Any VIP's in?
Ransom & husband (drawing a blank!?)
George Washington (very fit black dude who sometimes sits alone at the sushi bar and picks up chicks)

Comps& Void Detail:
Voided a few misrung items for Clair. She said sorry and she won't make a habit out of it.
Bday dessert.
FNF for kama for Ransom & hubs.
FNF for something else i'm drawing a blank.

R&M needs:

86'd items/ need more: