Saturday 11.28.15

Written By: Elizabeth

LY Lunch Sales: $1879
Projected Sales : $2096
TY Lunch Sales: $3131
+/- : +67% LY and +$1035 PS
Lunch Covers: 178
Avg PPA: $17.59


LY Dinner Sales: $6714
Projected Sales :  $6888
TY Dinner Sales: $6011
+/- : -10% LY and -$877 PS
Dinner Covers: 205
Avg PPA:  $29.32

For the day we ended with $9142 in total sales. +6% LY and +$158 PS

Previous Days Labor: 16%

Previous Days Comps: 5.11%
Controllable Comps: 14.51%, due to $33.60 FNF, $15 Guest DNL, $5.50 Kitchen Error and $6 Recovery

Weather: Overcast and cold. 40s. intermittent drizzle

Special events?: Small Business Saturday

Who worked:
Lunch: Lindsey, Mandy, Sophia, Johnny CL. Ruthy Host, Hiroe FR, jason SA, and TR Ace.
Dinner: Camacho, Sayo, Kate, Clair, Dusten CL. Samara TR Miriam, Cindy Host, Ruthy Cocktail, Jason SA TR Ace, Hiroe FR

Flow of Business, Cuts and Ticket Times:
Lunch: Started slow but picked up around noon and by 12:30 we were on a wait. Came off the wait around 2pm with the exception of one 6 top that waited until 2:30. We had a 2:15 reservation that hadn't arrived by 2:30 so I cut Mandy, and gave Johnny the 6 top we just sat, and like Murphy's Law, the 9 top showed up shortly thereafter. Mandy helped johnny get waters out and get in a good spot and the rest was smooth sailing. That was Johnnys 3rd party in the room today too! One right after the next. Had a few other walk in 6 tops throughout the shift. I guess that will be the trend for the next few weeks. Very few hiccups today. Had a 20 minute Edamame towards the end of the shift that Hector didn't see, and had a Bento box sit at sushi bar for about 20 minutes so when it went out it was kind of cold. The guest wasn't too upset, but wanted us to know. Also had an Udon at S5 that was too salty.

The last party that arrived around 2:30 didn't get their food until almost 3pm and Johnny was doing last call. They wanted to order desserts but didn't want them to hit the table until they were done. I told Johnny to order them, then verbally fire them. He fired them around 3:15 and they came out around 3:25, with still a few plates on the table. They were mildly annoyed, and I went in and talked to them, apologizing for the overlapping. I explained that on Saturdays our kitchen has very little turnover time from lunch to dinner, and they were understanding. Just felt bad that it was a bad experience for them, as they are friends of Kayos. We'll do better on this, especially after last nights incident.

Mandy sold another $100 in Gift Cards. She is owed $25 Cash. Whoever pays her please initial in the box on the chart in the server station.

Dinner: Filled up by 6pm and were on a 30 minute wait. Had a little hiccup with a 4 top plus baby. It was two regulars who usually come in with their baby and sit at the sushi bar. They were very pushy with being sat immediately, even though we didn't have space for them (they wanted to sit at A6, but A2 already had a highchair tacked on to the end of it so it would have blocked the pathway) we tried explaining that to them but they were insistent. So I told them the best I could do was they could squeeze at S9, 10, 11, 12 and put the highchair somewhere over there. They agreed to it and sat.

The rest of the night was initially a lot of 3-4 tops, then a bunch of two tops, then an even number of both. Had the propane delivered this afternoon so the heaters on on in full affect! And boy did that help Ruthy's cocktail sales. It still wasn't as busy as it usually is on a Saturday night, but it was steady enough. Everyone seemed to float around and do their thing tonight. no issues with guests or wrong items being rung in or long ticket times. It died down around 9:30 and we went off the wait. I cut Samara earlier because she wasn't feeling well. The 9:30 reso cancelled so I cut Camacho and Sayo then too. Kept everyone else on until close, but only a handful of tables came in after 10pm. Probably because it started raining. Cold and rainy! ick! Take me home to my cuddly blanket and puppy please! No more tables after 10:25. A nice slow down to the already slow night.

Specials:
Salmon Collar 0
Hamachi Collar 1
Kaki Fry 3
Hon Maguro 17
Duck Foie 28
King Salmon Carpaccio 6


I ran a contest of soft serve since we were trying to go through this last flavor (can't wait to taste eggnog!) but Jason only sold 6 and those were all Yelp check ins, so no one won.

Johnny won the lunch contest of who can sell the most sides, with $172!

3 Staff members that stood out (why/how):
-Ace trained as SA this morning & evening. He is really nice, very friendly, and detail oriented. I had him follow Jason for his shifts. He bussed an 80 table restaurant solo at Trudys. I think he gets it, he just needs to adapt to our way of doing it and observe services here. In any case, he told me that he is very clean and that he didn't like the idea of taking a clean setting to a dirty table and asked if he could clear the table first, then go back and set it. I said that's fine if he felt he could manage it that way. Then Jason decided to add his two cents about it and said that it wasn't allowed, and that he would get in trouble for doing that, and I would yell at him. So that's a nice way to welcome a new hire. In any case, I told him if he didn't feel comfortable setting the table while bussing it (mixing clean and dirty) then that would be fine and he can come back and set it or someone else can. His dinner shift went well too. I would like to see more follow up from him about going back to set the tables though. He also worried me when, at around 9:30, he asked when he would get a break. I told him his break was earlier in the day and that the shift is only from 5:30pm-11pm. He didn't quite get it but dealt with it. he's definitely an odd fellow. During the night, since it was slower, he suggested we turn the dish rack to be flush against the ice machine, which actually created a little cubby for us to unload dishes and leave the pathway clear for food runners and the like. The only person that was upset about it was Jason Clarke. But he doesn't adjust to change very well anyway so I really had to take his feedback with a grain of salt. I said we would work with it a few days and see how we like it. I know Take likes it because he wanted access to the sink to begin with. I think it really creates more room there and once everyone gets into the flow of it, it won't be that bad. If we live with it for a week and we hate it, we can move it back. With that sink right there, we could potentially use it to dump just water into too, to alleviate the dump bucket stress. Just a thought.
Anyhow, more about Ace, both Samara and Dusten got to work with him so they know what they're in for as far as future shifts. He's got a very lively personality, and is also very vocal about anything.
He is working solo tomorrow at 11:30. He knows he still needs to get his bearings but he seems able to do the job. And right now I'm not being too picky.
-Jason's whole mood shifted after we moved the dish pit around. When I asked what he wanted for his training meal he said nothing, even though earlier in the shift he complained of being hungry. Just a child throwing a fit a suppose. Jason received no dinner that night.
-Miriam had her second night of training and seemed to be picking well- very friendly. Just needs to be louder.

Any VIP's in?
Chi and his family of 9.
Dinner: Ed was in with a date, the Westlakes!! I haven't seen them in forever. They just moved to the east side off Holly, so that's why.

Comps& Void Detail:
DNL 50% on Salty Udon
DNL on Spicy Tuna roll, she said it tasted funny. But then ordered a Summertime roll and said it tasted fine. Strange.
Voided Longhorn roll- guest changed mind
FNF Sent Ed some zato ichi
ANA Mileage
Kome Bucks (guest) given to from Danger
YELP Soft serves galore tonight!


R&M needs:
I have ordered new booster seats as well as Hot Sake Carafes and crayons
So it seems that the servers stole the new kitchen mats for the service station. So I'm ordering 2 MORE MATS for the kitchen. Then EVERYONE will have new mats. I'm done saying mats....mats.

86'd items/ need more:
86 Sanitizer Tablets
We have 3 boxes of napkins left (that I just discovered) this will get us through the weekend, but I emailed Danielle at Ed Don. She is out for 10 days, so I emailed someone else. They are off for a 4 day weekend, so I wont' know anything until monday.