Written By: Dusten
LY Dinner Sales:4470
Projected Sales :4725
TY Dinner Sales: 4473
+/- :0% over LS and under PS by 252
Dinner Covers: 144
Avg PPA:31.06 (!)
Weather: cooled off significantly after dark
Special events?: National Meth Awareness Day
Who worked: Sayo, Grace, Mandy, Lindsey, Clair CL, Taylor FR, Liam SA, Patrick and Melisa H
Flow of Business, Cuts and Ticket Times: Dinner was pretty mellow all night. No significant wait. Patrick cocktailed and sold a bottle and a few glasses of things. No ticket time issues. I cut Sayo and Patrick at 8:15, Grace at 8:30, Mandy at 9pm and let Lindsey and Clair close it down. We had a very slight pop at 9pm. Everyone stayed on top of their sections pretty well.
Specials: Aburi Hama-toro carpaccio
3 Staff members that stood out (why/how): Mandy killed the old wine sales tonight. She sold 2 bottles of the chardonnay, a bottle on the Aimery rose and glasses of other things. Gave her an Odd Duck gift card.
-Sayo held her composure through a moment of cultural insensitivity from a customer. Some DudeBro asked her what was her "favorite Jap-Beer" and gave her a look as he asked it that she says reeked of condescension. All the servers, including Sayo agreed it was rude, but there was plausible deniability if he meant to be malicious or was just an idiot. We went with the latter, and Sayo very calmly and graciously advised the guest that his very particular terminology might not fly with someone less compassionate than herself, and to be careful in the future when asking for a beer recommendation. They enjoyed their meal and tipped her well enough.
-I had a good talk with Patrick about sake early on during the shift. He asked a couple of questions and basically said he knew nothing about sake. I gave him a couple of pages out of my book and we went over most of the menu and the terms. I let him taste a couple of things and I pretty sure something clicked in his brain. He said he'd only ever had hot sake and now doesn't know how he could continue to order beers for himself from us any longer. Going forward, I will be taking time to educate the hosts that may be cocktailing a bit more about that section of the menu.
-Clair won the specials contest. Gave her $15 Kome bucks for future use.
Any VIP's in? David and Ransom. Rachel and Carlos.
Comps& Void Detail: Customer DNL on a Kansai Mule.
R&M needs: I spotted a small roach by the zero-ban station. Andy was good enough to discreetly dispatch the vermin.
86'd items/ need more: Uni, okonomiyaki.
I sent Brent from Ben E. Keith a text message regarding the delivery of the wrong beer (Luchesa Lager rather than the London Homesick) He called my cell while I was meeting with Leary and didn't notice . I returned his call, got his voicemail and asked him to call the restaurant. I haven't heard back from him.
-Someone came in this morning and swapped out the luchesa for 2 cases for homesick.
ReplyDelete-ABC just sprayed a couple of days ago. Sometimes the spraying does unfortunately make the critters come out. I'll also be calling Lane Equipment today about doing another thorough clean of the machine.