Monday 11.21.16

Written By: Elizabeth

LY Lunch Sales: $1864
Projected Sales : $2160
TY Lunch Sales: $2108
+/- : +13% LY and -$52 PS
Lunch Covers: 125
Avg PPA: $16.86


LY Dinner Sales: $5001
Projected Sales : $5160
TY Dinner Sales: $4634
+/- : -7% LY and -$526 PS
Dinner Covers: 173
Avg PPA: $26.79

Previous Days Labor:23%
Previous Days Comps: 6%
Controllable Comps: 7.28%

Weather: Beautiful! low 70s. Sunny.

Special events?: you know...turkeys

Who worked:
Lunch: Mandy, Ruthy, Kelly, Johnny CL. Patrick SA, Taylor FR, Melisa Host
Dinner: Mandy, Grace, Ruthy, Clair, Camacho CL. Maegan Host, Patrick host, Taylor SA, Hiroe FR Tr Liam

Flow of Business, Cuts and Ticket Times:
Lunch was busy as expected. AISD is off all week so we had lots of families and 5 tops. Melisa did a good job of handling the board and we only ran into some long ticket times again at the end of the shift, around 1:30. Kelly got really flustered in the back As and I urged her to ask for help and kept asking her what she needed. She continued to tell me that she didn't need anything, that telling me what she needed would slow her down. We had a conversation about it at the end of her shift, about how delegating doesn't mean you're weak, etc. I feel like that was an old habit for her, so I'm not sure why she fell back into it today. Anyhow, by 1:30 the restaurant was pretty much full with little movement, so I cut down to just Johnny. He got about 4 extra tables at the end, which helped his sales out.
I called Minamoto and asked that if the delivery driver is running late, not to deliver between the hours of noon and 2pm. The driver came at 12:30 today with two large fish boxes and we had a full lobby. While he unloaded he impeded the service station traffic and the servers and food runner was having trouble getting through while he get everything situated. I hope that was okay. I don't know how I talked to but he said they try not to come during the lunch rush but were just running behind today. I understand, these things happen, and maybe at the new place it won't cause such a back up, with the space we will have, but while we're here, we need them to make their deliveries in a timely manner.

Dinner started with a decent happy hour, then cleared out afterwards like usual. We didn't go on a wait until 7pm. I cocktailed for a little while for folks that wanted drinks, and Patrick did a fantastic job holding down the host stand! He kept Meagan moving too, by asking her to check on chopsticks, or verbally call guests. They worked well tonight. While the restaurant was busy it didn't feel that way in the dining room. Guests were happy and having a good time, tables were well paced and no one was stretched thin. A smooth night overall. Cut down to 2 on around 9:25. The night slowed to a close.

3 Staff members that stood out (why/how):
-Kelly, as mentioned above, had a minor freak out incident. But we talked afterwards
-Taylor did okay as SA tonight but again could work on his speed.

Any VIP's in?
Neal, last minute at lunch.
Ben Broker

Comps& Void Detail:
Bday dessert, Customer Kome Bucks, Recovery Gyoza for a table that Mandy miscommunication with about the GC promo. She asked if they could use the GC same day. I said yes. She meant the promo card. The couple was nice and understanding, so I took care of their Gyoza

R&M needs:
Andy couldn't make it out today so he will be out tomorrow.
The heaters came. I forgot to call HK propane in time so leary you'll have to call tomorrow.
I got all of the items and buttons made for the new beverage menu roll out. Everything should arrive tomorrow (Tuesday), so if we can get them stocked, we can roll out the menu Tuesday night. That would be ideal, considering we're out of pretty much every beer on the current menu. I also typed up the drink recipes and posted them in the service station.
86'd items/ need more: