Friday 11.18.16

Written By: Elizabeth

LY Lunch Sales:$2011
Projected Sales : $2185
TY Lunch Sales: $2215
+/- : +10% LY and +$30 PS
Lunch Covers:114
Avg PPA: $19.43

LY Dinner Sales: $6624
Projected Sales : $6748
TY Dinner Sales: $6802
+/- : +3% LY and +$54 PS
Dinner Covers: 237
Avg PPA: $28.70

 For the day: $9017/ +4% LY and +$84 PS (dang that's close!)

Previous Days Labor: 21%

Previous Days Comps: 5%
Controllable Comps: 5.87%

Weather: Temps dropped by the hour. Into the 50s by night time.

Special events?: Beginning of Thanksgiving weekend for AISD

Who worked:
Lunch: Alex, Grace, kelly, Clair CL. John SA Tr Liam, Taylor FR, Tori host
Dinner: Lindsey, Johnny, Camacho, Mandy, Dusten CL. Chelsea and Maegan host, John SA Tr Brennan, Taylor FR

Kelly didn't set her alarm and therefore was 40 minutes late to her shift today. her only saving grace was Tori. When Tori got in I told her Kelly wasn't here and I forgot they lived together so she went and picked her up (woke her up) and got her here. Her performance seemed a little off too. She was trying to compensate for being late by being overly cheerful (which was good) but allowed her to become unfocused.

Flow of Business, Cuts and Ticket Times:
Lunch had a really strange flow today. We were pretty slow all shift. I cut Kelly at 12:30 since Clair didn't have much going on at the sushi bar, and also, as repercussions for coming in late to her shift. We stayed slow so I cut down to 2 on at 1:20. At 1:40 we got a push...Our of nowhere. Grace and Clair handled it well and delegated where they needed to.

Had a strange occurance happened between guests around 1:30. This hippy couple at B7 were sitting side by side eating. Apparently the guy drove a big, maroon truck that he parked haphazardly and obnoxiously on the side of the building. So much so that a car had trouble getting out of their parking spot. And there was a woman who watched the struggle in the parking lot and came in and said that the car trying to get out only had one choice but to hit the truck. Maybe she was just being a busy body but she was going on about how the truck shouldn't have parked like that and how it was blocking at least 4 spaces (it wasn't). I sat her at B6 (not knowing B7 was the truck driver). I went outside to look at the truck, and yes, it was rather obtrusive and parked in a manner that was inconsiderate. But I see people park like assholes every day, so I wasn't much concerned. Well the husband came in and sat at B6 with the lady and then all of a sudden I look over and they are storming up to me, telling me that the guys at B7 is the driver of the truck and he's an "ASS....HOLE!" the man said to me. They asked to move tables. I moved them to A2. The couple at B7 didn't seem phased. But it was awkward to say the least. Yes, this story has no bearing on the actual events of today but it DID happen. So I had to note it.

Dinner started out as usual, solid first round. Scott informed me at 5:40 that we were out of rice and wouldn't have anymore until 6:15. And like clock work Camacho's section ordered 2 Kome sets, and another table ordered 2 orders of rice, and a kids cooked plate. I ended up having to void all of it. B2 also said his kara age thai style wasn't that hot, so I had to comp that. In the end, B2 ended up only paying for 2 sunshine rolls (a young man and a child) because they had also ordered the rice to eat with the kara-age. he wasn't upset as much as he was disappointed and he came here specifically for that. He seemed understanding, but again, not the way I want to start the night off.

I manned the host stand at the beginning of the push because I had Chelsea and Maegan changing out some of the older bev menus with clean ones I found in the office today. So while they scurried to do that, I took names and got folks checked in. Around 7pm we finally got into a solid swing of things, and on a 45-55 minute wait. We came off the wait around 9:45. I cut Lindsey and Johnny at 9:30, and went 2 on at 10pm.

The 7pm reservation sat 20 minutes longer than they should have. We started cashing them out at 9pm, but they wanted all alcohol and food on separate tickets and then split those both 6 ways. And then sat for an additional 10 minutes after they paid out. Luckily the 9pm reso was understanding, but I sent them 3 orders of Edamame and 2 Shumai to smooth things over. They were grateful.

Here's an issue I ran into tonight, and other nights recently with the Resy change over:
We had tables sit open for 5-10 minutes at a time during different times tonight. We would text the guest. Then follow up by calling the names aloud. Then follow up with another text. Some guests would then text back that they were on their way, but still wouldn't get here for another 5-10 minutes. Other guests wouldn't respond at all, even after the second text, we would take them off the list, then another 3-5 (or longer) minutes, they would show up. This happened multiple times tonight and last week that I can remember. Which is why we're not turning out tables as fast. We would even start texting early and still run into this problem. So we need to figure out a solution for this gap.

At the end of the night, the employees that ate at the sushi bar left quite the mess for Dusten to clean up. I didn't see who was there, but if we can remind all members of staff to clean up their dining spot when they are done, it would be appreciated. If they are the last to leave and there is still soup and rice left, they need to discard it.

Specials:
none tonight, except for whole aji, which we didn't sell any of. I printed a dessert menu of sorts but didn't see any go out.

3 Staff members that stood out (why/how):
-I told John to really keep an active eye on Brennan since it was his last night of training. I coached John to coach Brennan on matching his pace to the pace of service. I noticed Brennan sort of lagging and taking his time to get tables reset. Later on in the eveing I saw his pace improve, but I feel that will be his biggest area of opportunity.

-Wrote Kelly up for her late. She understands she can not be late again. Again, her attitude was cheerful, but I could tell her head wasn't in the game.

Any VIP's in?
Lunch: familiar faces, no names.
Dinner: Jack Waite, the McGuires, Baily from Birds, Kenta's soccer mate, Kelly & Julie

Comps& Void Detail:
Emp Day off for Kelly
Training meals for Brennan and Liam
Recovery for the late party room seat
Kitchen Error for Kara Age being cold
Void rice due to being 86'd it for the first hour of service.
Kome Bucks for the McGuires

R&M needs:
Andy will be out Monday to take a look at the outlets in the kitchen

86'd items/ need more:
Domaine Le Pive