Saturday PM Recap 11/26/16

Written By: Leary

LY Dinner Sales:  6011
Projected Sales :  6641 (+235)
TY Dinner Sales:  6876
+/- :  +865, +14%
Dinner Covers: 244
Avg PPA:  28.18

Weather: Cloudy and moderate

Special events?: Thanksgiving Weekend

Who worked:
Lindsey, Clair, Ruthy, Krystin, Dusten Cl, Melisa & Alina H, John SA, Hiroe FR,
Liam Sushi Bar Train

Flow of Business, Cuts and Ticket Times:
It was a much busier start than yesterday. We filled up in the first 30 minutes. Hit a 30-45 minute wait by 7. We had a few larger parties, but not as many as yesterday. Our 7 o'clock reservation no-showed, but we had an 8-top ready to go. Things started slowing down by 8. We stayed full, and had a few tables waiting here or there. Started to clear out by 9. Cut Alina & Renee. Cut Lindsey at 920, and 2 on at 945. Only a couple tables came in the last hour.

Had a 5-top waiting a little after 8. They had been waiting for about 15 minutes, and when they were paged they turned out to be incomplete. Alina told them we needed the whole party to be here to seat them. I was walking by bringing change to someone and heard the a guy say I don't like that at all. After dropping off the change and doing a comp I came back to the host stand to talk to the guy, but he was gone. I asked the host stand, and Alina told me he stormed out. He had told the host stand they were complete earlier, and I know Alina was polite about it. Not sure if I could have made him happy, but I wish he would have stuck around long for me to talk to him.

Comped a 3 oyster nigiri because the ladies thought they were getting them on the half. There was a bit of a language barrier, but they come in here semi-often so I'm not sure why they thought that. They had a pretty large tab so I wasn't going to press it, but let them know for next time.

Had a table send back a Gyoza because they didn't like the taste. Nothing was wrong with them, but it was their first time and I think this was the most adventurous meal they have ever had.

I called the no show 7pm res several times but no answer. The last message I left I let them know there was going to be a cancellation fee. I waited until 11pm to charge the card, and they called at 1105pm. Apparently they thought they reserved it for tomorrow evening. I booked their reservation for tomorrow (luckily we still had it available), and refunded the card through Aloha.    

Specials:
Aji Sashimi-  2
Nigiri Set-  6
Hama-toro Sashimi- 7

3 Staff members that stood out (why/how):
-I had Liam come in and post up at the sushi bar. It's a lot to absorb, but he felt a lot more comfortable with the sushi items at the end of the shift.
-Alina was having trouble with the big tops and how to place them tonight. She does a pretty good job overall, but I've run in to this before with her and it isn't sticking or she just feels unsure. I'll follow up about it in her progress report.
-Matt made the best Hama-kama that Sophia or Naoto have ever had

Any VIP's in?
-Allison from Yellow jacket
-Naoto, Sophia & friends
-Angie from Sa-ten
-Jason & Suzanne

Comps& Void Detail:
-Emp day off for Naoto, Sophia & Angie
-Guest changed mind for oyster nigiri
-DNL for a Gyoza
-A bunch of Kome Bucks

R&M needs:

86'd items/ need more: