Saturday PM Recap 11/19/16

Written By: Leary

LY Dinner Sales:  6574
Projected Sales :  6840 (-100)
TY Dinner Sales:  6740
+/- :  +166, +3%
Dinner Covers: 238
Avg PPA:  28.32

Weather:  Nice afternoon and cold night

Special events?:  EAST

Who worked:
Renee, Krystin, Ruthy, Clair, Dusten Cl, John w/ Brennan SA, Maegan & Melisa H, Hiroe FR

Flow of Business, Cuts and Ticket Times:
That were we going to get hit right at open with a 24-top that called in, but they never showed. Slow first 30 minutes, but got a pop at 545 and were on a wait by 6. We hit an hour wait by 630. Stayed on a steady 45-50 minute wait until about 9, and then slowed down. I think the cold snap kept some folks indoors. We were off the wait by 915, so I cut Maegan and Kelly. Had 6-top and a few more tables walk in, but stayed pretty slow. Went 2 on at 10. Nothing for the last hour.

Renee had a table that was confused by the haru-maki. They thought it was a regular springroll, and order 3. When it came out they wanted to send 1 back. That was fine, but then Renee had ordered a yakitori instead of a yakiniku. The lady at the table was pretty bothered. I got the remake made, and comped to try and turn their experience around. I went back and checked on them, and they said the yakiniku was good, and seemed a little happier.

Specials:

3 Staff members that stood out (why/how):
-Brennan did a decent job tonight for his last train. He's going to need a lot of tweaking, but he took all the feedback I gave, and made corrections. I think he'll improve over time, but we'll need to be patient the next couple of weeks.
-Maegan did a pretty good job running the board tonight. It was good night for here to do it since we weren't super busy. She is really sincere and sweet with customers.

Any VIP's in?

Comps& Void Detail:
Had a couple misrings that were caught before they were made. Had 1 misring on a couple of rolls that were made, but we were able to reuse them immediately.
-Guest Changed Mind Harumaki, and Recovery Yakiniku for B7 mentioned above
-Customer Kome Bucks (I forgot to save it, and ripped it up and through it in the trash out of habit)

R&M needs:
-The spray nozzle in the dish area has been going out. Beorn showed me how the part has worn. Ordered a replacement sprayer that will be here Monday.
-Wine pumper is broken. I ordered a new one that will be here Monday as well.

86'd items/ need more:
-Large Bottle Bride oF Fox