Thurs. 6/12/14 Lunch recap

LY Lunch Sales:1644
Projected Sales:1518
TY Lunch Sales:1477
+/- :down -$167 under projected and down 10% under last year.

LY Dinner Sales:
Projected Sales:
TY Dinner Sales:
+/- :

Weather:Cloudy, warm, humid

Any Special events going on?:

Who worked?: Joel, Clair, Anthony, Kate CL, Ruthie and Krystin FR. Joaquin did not show up today. I called him and he told me his motorcycle wouldn't start and was unable to get a ride to work. I told him that he needed to call in if there is a problem. He replied that he had sent Elizabeth a text. The problem is, Elizabeth wasn't working and no one here knew what was going on. Krystin stepped in and helped out quite a bit. If she wasn't bringing out food she was bussing tables and filling drinks.

Flow of Business, Cuts and Ticket Times:Today was definitely better than yesterday. Things stayed pretty steady. Not crazy; we never went on a wait.
Had one customer raise an issue with our seating policy. He wanted a table for 2 but his companion hadn't arrived. It was not long after noon and I was anticipating the pop. Ruthie told him we don't seat incomplete parties. I could see he was, without any pressing reason, really trying to work his way past that and Ruthie politely stood by our policy. I watched all of this while clearing and setting tables. He had a seat on the bench next to the sign stating our policy. Another incomplete party arrived and was told the exact same thing. Many complete parties arrived and were sat. A minute or two later he was back in Ruthie's ear and she told me he was looking to speak to a manager. I spoke with him. He told me he had, "a thing against waiting in restaurant lobbies." I told him we had, "a policy against seating incomplete parties, particularly during our lunch rush when most people are on a time constraint." He was clearly not on any schedule as he told me he, "just wanted to hang out at a table." I explained to him that it isn't fair to complete parties on their lunch break for an incomplete and unprepared party to occupy space on a busy sales floor. He told me he'd never heard of a place with that sort of seating policy and that he "didn't understand." He seemed like a smart enough guy so I explained it to him once again... more slowly and carefully. He sat next to the sign again. Very eventually his lunch companion arrived and they were sat. Clair waited on them and I told her to be careful with them. Every ended well enough.
Cut Anthony at 1pm, Joel at 1:15pm and Clair at 1:45pm.

Any VIP's in? Neal came in for a business meeting. Rachel came in without Carlos and I think it was Paul, our sake guy- but it could've been one of his significant others/doppelgangers. Some friends of mine.

Comps of note: FNF for my friends.

R&M needs?:

86'd items/ need more?