LY Lunch Sales: 1352
Projected Sales: 1422
TY Lunch Sales: 1570
+/- : Up $218 from LY and up 16% over projected
LY Dinner Sales: 3408
Projected Sales: 3563
TY Dinner Sales: 5124
+/- : up $1716 from LY and up 50% over projected
Weather:
Brief rain followed by humid hot sun.
Any Special events going on?: International Sushi Day
Who worked?:
LUNCH: Sophia training Krystin, Alex, and Lynn CL. Hiroe FR, Ruthie host and Jason SA. 3 on for lunch wasn't as bad as I thought. But a little heads up would help.
DINNER: Joel, Sophia, Alex training Krystin, Clair closing, Kaori FR, Azulina hosting.
Flow of Business, Cuts and Ticket Times: Lunch never really got out of hand. no wait. No complaints. 3 servers might be acceptable for a slower lunch with veteran servers. I don't feel the newer servers would handle it as well.
Dinner was busy... for a Wednesday it seemed. Alex had about 10 tables before the next server clocked in. We went on wait at 6:30 and didn't come off until 9:45.
Sophia seemed to struggle a bit. She forgot a few items on an order for a table who claimed to be regulars. She owned up to it to them. They seemed to appreciate it but also sought me out to air their grievances. I gave them 20% off their ticket and $20 for their troubles. They left relatively happy and gave Sophia a generous tip. She had another table cancel their yaki-onigiris as they came out to the table. There was a 30 minute ticket time on them. As a server I would've taken them over to my table and tried to avoid asking the manager to void anything. As a manager I voided them, printed the ticket and delivered it myself and apologized for the delay. They seemed full and happy and just decided they didn't want anymore food. That they ordered. And we made.
I have to say that Alex and Clair really shined tonight. Everyone was a little frantic. Clair had a difficult table in the party room: 10 top with separate tickets plus the sushi bar. No comps from her that I recall. I don't know that I've ever seen her as a closer, but I'm a bit more confident in her abilities. Alex also hustled and got it done. I made sure Krystin stayed glued to her trainers and I feel Alex set a great example for her.
Any VIP's in?
Mrs. McGuire came in for dinner with a group of friends. My good friend Krystal Craig, owner of Crave Chocolate came in with her husband and business partner for lunch. Both tables got FNF discounts.
Comps of note:
20% off Sophia's table for long wait time and the yaki-onigiri for the other folks.
R&M needs?:
86'd items/ need more?
3 servers on at lunch is NOT the norm, like I said before. Because Anthony quit on Saturday with no notice (even after he told Cameron he would work out his two weeks) we were left short staffed this week. And since no one picked up his shifts, we are likely going to be 3 on Friday and Saturday. Unfortunately.
ReplyDeleteThis, however, raises some scheduling concerns to me, that I will talk about in our meeting today
Also, Dusten, for the yakionigiri- you should have comp'd it, not voided it. I would like for us to go over this difference between comps and voids later today so that you are clear on what both are
ReplyDelete