Friday 6/13/14

LY Lunch Sales: $1898
Projected Sales: $1784
TY Lunch Sales: $2119
+/- : over 12% and beat Proj $335 

LY Dinner Sales: $5408
Projected Sales: $5860
TY Dinner Sales: $6724
+/- : 24% over LY, $864 over Proj

Weather: Sunny, warm, humid again

Any Special events going on?:  ROT Rally Weekend.

Who worked?:
Lunch: Anthony, Sophia, Lindsey, Clair CL. Krysten H, Joaquin SA, Hiroe FR
Anthony was late again today. He only has a few more shifts so I'm not even going to bother writing him up. He was also making some mistake at lunch today. not with tables but with ringing in tickets. He was ringing in 4 rolls on one ticket, and things of the like.

Dinner: Taylor, Clair, Kate, Alex, Dusten CL. Julie/Lina Host, Krysten CT, Jason SA, Kaori FR. Alex was 7 minutes late and couldn't call because her phone died. I talked with her about that, but did not write her up. Krysten struggled tonight with the business. She got a little flustered and didn't know where to ask for her. Something to coach her on in her eval.

Flow of Business, Cuts and Ticket Times:
Lunch was like night and day from the rest of this week. We were busy by 11:30, went on a short wait around 12:30 and stayed fairly full and busy the entire shift. I didn't make cuts until 1:45, but really, everyone was helping out and no one was going much of anywhere. Anthony, like I mentioned above, was a bit off his game. Joaquin was also moving slow, but I was already annoyed with him to say much else to him today. Then by the time he was cut, the afternoon was off and rolling, into manager meeting, checkouts, etc. I will give him his doc the next time I see him, which will probably be tomorrow.

Dinner started the same as lunch, slow, but by 6:30 we were full and going on a wait. At that same time, the computers went down. I had Rick on the phone already, trying to fix the existing problem, but then they locked up and wouldn't connect. This issue persisted for a half an hour. Which made the night increasingly more difficult. Servers couldn't get to their checks so they had to hand write them, and then we used the doomsday machine to close out credit cards. It was a pretty difficult half hour, as we were just getting out pop so it was also the chaos of that. We immediately went on a hour wait. We tried to slow down on seating tables, until finally, around 7:05 we got the computers working again. He had to reinstall Future POS basically due to some malware that was downloaded, likely when Leary accidentally click on something online, which brings about a good point that Rick made. In most restaurants I have worked in we have 2 computers in the back office. 1 monitor, but two computers. One is solely to run the POS system on. The other is for internet. And this is the reason why. Spyware, Malware and virus that can come from anywhere online, can then affect the POS system, doing exactly what it did tonight. So something we may want to consider is getting a separate unit to run the POS off of. It doesn't have to be fancy, but it needs to be on it's own, with no internet access (it can go online, but it can not access the portal of the internet, where those bad things live). Just putting it out there.
Anyhow, the rest of the night seemed to go smoothly compared to that episode. We had one party of 3 that was incomplete (still after waiting 45 minutes) and when we buzzed them for their table and they were only 2 and we wouldn't seat them, the man got a bit upset. Luckily I was right there and told him that we only seat completed parties, etc etc etc, and he proceeded to try to argue with me, to which I pointed out our sign on the host stand (he was sitting right next to it the entire time) and politely asked him to continue to wait for his guest. He wasn't happy, but about 8 minutes later his guest arrived and they sat without incident. Some people...

Restocking was a big issue tonight. We were running low and I noticed and restocked, but no one said anything. SO that needs to be added to the shift notes too. Considering we do our manager meetings on Thurs (usually) Cameron, maybe changing up the shift notes on Friday or Saturday would be good, instead of on Monday. Just a thought.




Any VIP's in?

Comps of note:
Had a $51 comp to GC from the outage- Clair didn't capture their CC# correctly and I was too busy with Rick on the phone to explain the importance of getting the CC# in completion along with the exp date. I have the phone number of another guest who I have to call tomorrow because his CC didn't work.

R&M needs?:

86'd items/ need more?