Monday 7.7.14

LY Lunch Sales:$1575
Projected Sales:$1641
TY Lunch Sales:$1515
+/- : down 4% over LY and short $126 from projected

LY Dinner Sales: $4415
Projected Sales: $4821
TY Dinner Sales:$4326
+/- :down 2% from LY and short $495 proj
Overall for the day we were down 2% and missed proj by $621

Weather:Sunny, warm. I don't know, I haven't been outside still...okay, so it was sunny and warm today, confirmed! Also the night got cool. So nice!!

Any Special events going on?: World Cup 11am/3pm

Who worked?:
Lunch: Krysten, Sarah & Kate CL.  Ruthie host, Hiroe FR
Dinner: Jason, Sarah, Stephanie,  Miho, Taylor CL. Lina host, Jason SA, Kaori FR

Flow of Business, Cuts and Ticket Times:
Lunch: Ugh. What a horrible shift. I wish it had registered in my head when I saw Sarah on the schedule to mention that she should have a train shift or two before just throwing her back into the game. So we had Sarah. Then Krysen who has only been on the floor for about a week or so now. And Kate closing. Then Ruthie hosting. It was rough. Little to no teamwork, Sarah was struggling big time, and Krysten was treading water. Would have liked to see Kate step it up a little and help the others, but it was hard. We were steady and busy all lunch, but never went on a wait. People were waiting outside again and we had about 5 tables come in right at open. We were full well after 2pm. Krysten's A8 ordered a Hokkai Don to go and after a very confusing conversation with Toshi, we told he would not be making it, so we told the table that we would not be able to accommodate that to go order. They were fine, and ordered a bunch of desserts instead.
Ruthie at one point had two 3-tops waiting in the lobby but wasn't too much of a help with the dirty tables that needed to be wiped and set, and didn't communicate that. It was just a real mess of a lunch shift.

Some notes about staffing: please schedule an SA if we are running with only 3 servers on. Please schedule Krysten on slower shifts for now while she gets her feet wet. Same for Sarah. Also, I talked to Julie today and she agreed that she shouldn't work here anymore. An amicable split.  

Dinner: Much better than lunch but still filled up by 6pm. From now on on Mondays I want everyone in by 5:30. The 6'o clocks got here and had nothing to do until it emptied out around 6:45. Sarah got overwhelmed by her 5th table between the 5-6pm hour and ended up neglecting them in general. The guy at A8 had to literally get up and get me. I took their order, sent them some gyoza, and they were happy. I gave them to Jason. Sarah, from what I've seen today, has a lot of trouble consolidating. because she had A1-4 sat and was around A8, so there was no way she missed it. The guy also said that he was getting eye contact from her, but she still never went over. I talked with her after the shift and she said she was feeling overwhelmed. I told her that she needs to consolidate her steps and she will free up more time for herself, like if you are talking to A4, afterwards you can reach over to A8 just to say I'll be right with you. At lunch she did something at B1 and then walked right past her sushi bar tables that had their credit card out. I had to point it out to here. She needs to keep her head on a swivel. Consolidate!!!

After that hiccup was over, everyone settled into their sections and the night went fine. We cleared out around 6:45 and then filled back up around 7:30, went on a small 20 minute wait due to the 3 six-tops that walked in (one was a reso) but by 8:30 we were off the wait. I cut Sarah at 8:45 but by 9pm it was really emptying out so I went down to just the two (Taylor & Stephanie) No long tickets or issues to speak of.

Any VIP's in? none at lunch. Dinner: Rachel & Carlos, David & Ransom, Dana & Kevin (my friend & DO of Contigo)

Comps& Void Detail:
Lunch:
voided HokkaiDon, never made
voided 2x hon maguro, 86'd
FNF to Chad, the owner of The Hightower

Dinner:
Jason voided a Mex Coke because he meant to ring in an emp coke for Kazu (and he re-rung it)
A bunch of SIN discounts, including some full pieces sent to tables (ankimo to regulars, feature dessert to the Peche group in the PR) A recovery comp of the gyoza mentioned above.

R&M needs?: 
Austin Industrial is coming out sometime this week to look at the mold in the ice machine and figure out what is going on and why it molds so frequently. Whoever is here, please show them where it is (if they come on Tues or Wed)

86'd items/ need more?