Sunday, July 27, 2014
Sunday 7/27/14 Recap
LY Dinner Sales: 3189
Projected Sales:4360
TY Dinner Sales:4675
+/- : $315 over projected and up 47%
Avg PPA (Sales/Covers=PPA)I'm still not sure how to get these cover figures. Maybe Elizabeth can go over this with me tomorrow please?
Weather: Oppressive. Summer. Heat.
Any Special events going on?:?
Who worked?:Sayo, Joel, Clair, Krystin, and Stephanie CL. Hiroe FR and Jason SA.
Flow of Business, Cuts and Ticket Times: Steady Sunday. We were full and on wait by 7pm. Off wait by 8:45. I cut Clair then, Joel at 9pm, Krytin at 9:30. We had a few large tables walk in. A 10 top in Joel's section. We had a reservation in the party room already. Another 6 top walked in and sat in the party room later.
3 Staff members that stood out (why/how):
Jason was back in full force today. He came out of the party room with a full tray of bussed items in each hand. Still not sure how he did that. Krystin received very high praise from a table tonight ("best service they've ever had anywhere") and kept it together with a larger section as others were cut. Stephanie was much improved from the last time I worked with her. Seems she got some good rest.
Any VIP's in? Kindo-San and John (separately). Other familiar faces. The owner of Thai of the Town came in and sat at the sushi bar. He left Stephanie a $2 tip on a $49.25 ticket. She was very upset by this. I gave her the option of taking the tip, or subtracting his ticket (minus sales tax) from her department total. She chose the latter. I didn't think it was fair for her to pay out of her pocket to wait on him. Stephanie mentioned despite being high maintenance, he seemed happy with his meal and service and only seemed disappointed that Take wasn't working. She said he mentioned possibly sending Take an email. Kayo came in and I spoke with her about it. She approved Stephanie subtracting the ticket from her tip-out sales. Kayo and I discussed how to address the situation tactfully. Hopefully if there is an issue it will be addressed and resolved.
Comps& Void Detail:Voids, Albarino and Sapporo (Stephanie)- misring. Beignet (Sayo)- misring. 3 nigiri pieces (Joel) misring. Crunchy Dynamite (Stephanie)- Guest changed mind. 2 buzz table edamames and an owners comp for two topo chicos.
R&M needs?: Clock in server station needs new batteries... Is dead.
86'd items/ need more? We've run out of china markers two nights in a row. We may need to get more.
Subscribe to:
Post Comments (Atom)
I have placed an order of two boxes of china marker. They will be delivered by Tue from Amazon.
ReplyDeleteWow, I had a secret stash of china markers in the draw in the office and they're gone.
DeleteSo Take was able to communicate with David (the owner of Thai of the town) through FB message, and he said everything was great as always and he ate too much. He asked about us because he wanted to say "Hi" but it was all. I think he had good time and too bad maybe did not know how to tip.
ReplyDeleteI am not trying to say "Hey! He is not my friend!" but he is actually just one of customers at Kome and he has been coming back to us because he needed a lot of advice on opening and running the trailer at the first point, so this is how we know him.
I think he has never worked at any restaurant, he was always in the military, so I assume, really he did not mean anything.... I wish maybe next time, I will be at the restaurant when he dines with us and have friendly conversation about it...