Tuesday AM&PM 7.29.14

LY Lunch Sales:$1575
Projected Sales:$1432
TY Lunch Sales:$2081
+/- : $649 over projections, $506 and 32% over LY lunch
Lunch Covers:135
Avg PPA (Sales/Covers=PPA)= (2081/135)=$15.41 PPA

LY Dinner Sales:$2939
Projected Sales:$3585
TY Dinner Sales:$4247
+/- :$662 over projections, $1308 and 45% over LY dinner. 40% up from LY all day. Yay unagi
Dinner Covers:197
Avg PPA (Sales/Covers=PPA)= (4247/197)=$21.55 PPA

Weather: really hot

Any Special events going on?: Do you no sushi ( Unagi day) Doyou no ushi

Who worked?:
AM:
 Krystin, Lindsey, Johnny, Kate, Joaquin (SA), Jason (FR), Sarah (H)


PM:
Krystin, Lindsey, Clair, Jason, Alex, Joaquin (SA), Sarah (H), Kaori (FR)

Flow of Business, Cuts and Ticket Times:

AM:
This morning started out strong for a Tuesday. We were full and on wait by 12pm. I think a lot of people were here for the unagi! We sold 23 Una-ju at the 50% off discount, everyone loved it and it was a great turn out! Tonight should be good also with the eel box.We got off wait at 1pm to which I went 3 on then at 1:40 it looked like it was really slowing down so I went 1 on with Johnny. I think in the last 20 minutes Johnny must have gotten 7 or 8 tables up until close. He did a great job prioritizing and consolidating his steps and was in a great rhythm with all his tables. I only got him 2 waters and he handled the rest.


I also wanted to remind sushi bar ichiban to try and keep tickets in order, I know its hard when it gets busy because they might get out of order but today I had a 40 minute ticket and a 5 minute ticket come out at the same time.

PM: 
Tonight started out good, we were on wait by 6:30pm but off at 8:45 which is when I went 3 on. It never had a crazy pop but we were steady the whole night. Longest waits were probably 40 minutes.
Sarah was having a lot of trouble tonight as Host. Not only was she not quoting accurate times, she didn't talk to anyone!!!!!  When people came through the door she only held her fingers up for however many people she thought was in the party. I told her I need to hear her greeting people from anywhere in the dining room. I told her how this helps everyone know they might be getting sat so they can prepare.
Another issue i kept having with her was we had 9 different parties on wait. somehow we had 4 tables set and ready and 5 seats set and ready at sushi bar and she wasnt seating anyone! she just stood there and when i asked why shes not seating anyone she just said "oh" and then tried to sit people.
She would wait at the host stand when she buzzed people. If she had to buzz them repeated times she never went outside to call out their name...I told her if they don't answer after 2 calls to call their name out. She still didn't do this so I took the menus and found the 4 other parties waiting to be sat and walked them to their table. I don't get this at all it was very frustrating watching her work today. I repeatedly tried to help her or explain why we do things a certain way but it was just in one ear and out the other...
 Other than that the night was steady, we had tables from 8:45 up until 10 but never went back on wait. 3 on rocked it out the remainder of the shift.
 20 box eel

We received our first completed Hitachino stamp card! The woman was so funny, she was sooooooooo excited. I remember she can in a few weeks ago with her coworkers at B1 and they were all into getting the stamps! I talked to her for a while and since it was our first card I gave her the tote and beer pint. She was so happy since she said she collects pint glasses from around the world! She even took a picture and sent it to her coworkers bragging that she won! We talked from awhile and she said she comes here all the time with them and they love it here.

3 Staff members that stood out (why/how):

AM:
-Johnny did a great job remaining calm and efficient during the last tables he had wandering in. He also took his time to make sure his close was perfect.
-Jason did a good job FR I watched out for him naming every item he dropped and he nailed it. He just makes me a little nervous when holding 3 ramen, it looks like he might drop them! I told him if he doesn't feel comfortable yet, not to overload his tray and let the table know he will be back in 30 seconds with the other dish.
-It seems like something is bothering Kate, or she is just 100% checked out. She doesn't really talk to anyone anymore and is very quite
-Krystin was vocal about how she was feeling before she got too overwhelmed. She was the horseshoe and got triple sat. She kept it together saying when drinks she needed, but once another table freed up in her section she asked not to be sat until she felt caught up. She was all caught up in 5 minutes but it was nice hearing from her before it was too much for her to handle.

PM:
-Sarah-as stated above...
-Joaquin did good today. I walked around the dining room and showed him what to look out for when pre bussing tables and how to communicate that to the host stand. (checks dropped, no food, etc) he did a good job communicating and I think that helped him prioritize knowing how many people will be leaving soon
-Lindsey was the unagi queen the whole day! She really pushed those specials and sold a bunch! Practically every table she had she had to ask me to get the discount for them.

Any VIP's in?
Kayo and Abel for lunch, friends of Take who had the party room with their family, that one young guy who comes in almost everyday and sits at sushi bar and reads on his kindle, I should catch his name next time (tomorrow-ha)
Comps& Void Detail:
AM:
50% off all una-ju
owner comp for Take lunch, Kayo and Abel lunch
1/2 off gyoza for long ticket time 45 sushi lunch, 1/2 comped the appetizer

PM:
buzz table edamame
50% off box eel sushi
void 2 nigiri from Lindsey's makani dinner because sushi bar got slammed and she had to go

R&M needs?:
Our office chair broke :( Well its not 100% broken but the lever to make it stay up broke so now its so low all the way to the ground and I feel like a giant sitting in it

86'd items/ need more?