Monday 5/12/14 Recap.

LY Lunch Sales: 1340
Projected Sales: 1493
TY Lunch Sales: 1725
+/- : +232 over projected and + 29% over LY

LY Dinner Sales: 3637
Projected Sales: 4322
TY Dinner Sales: 4446
+/- :+124 over projected and +22% over LY

Weather: Rainy, Humid, Warm and rainy some more

Any Special events going on?:

Who worked?: Lunch: Anthony, Joel, Kate, Sophia CL, Hiroe FR, and Junko
Dinner: Camacho, Stephanie, Alex, Lindsey, Taylor CL, Julie, Hiroe FR and Joaquin SA

Flow of Business, Cuts and Ticket Times:
Lunch: On the busier side of steady. Short wait for a short while.  A customer raised an issue regarding inconsistencies surrounding the substitutions of rolls on the sushi lunch. He was very respectful, but aren't those who alter the menu just the most fun?? He wanted a Tarantula roll. We charged him $7 to make up for the difference in price. He told Sophia that was the most he had been charged. Considering it sounds like there may have been times that he wasn't charged for the upgrade in the past I think the $7 was more than fair. He left reasonably happy with his meal. We ran out of Aji-tama during the last 15 minutes of service with plenty of ramens to be served. Christina mentioned making about 75 on Friday. She said it didn't seem any had been made since then.

Dinner: Pretty jumping. We were half full at 5:30 with just Alex and Lindsey on the floor. They handled it just fine. Went on wait from about 6:45-8:30pm. A few 6 tops walked in. By 7:30pm sushi was taking 20-25 minutes.
Pretty interesting incident regarding a customer and a neighbor. Julie brought to my attention that a customer was blocking a driveway on 50th. I found the owner of the vehicle and politely asked him to move it. Not long after the neighbor came into the restaurant and told me of a fairly heated verbal exchange between him and the customer regarding a note that he had left on the offending vehicle. Of course the owner of the car comes in as I getting an earful from the neighbor. They have a bit of an exchange ON THE FLOOR. The customer had already been here a while, eating and whatnot. He was pretty much in the wrong. I offered him the choice to leave the situation and eat, or to leave the restaurant entirely. He sat. I walked with the neighbor back to his house to assuage the situation with him. He was pretty shook-up and not totally inconsolable... but walking him away from the restaurant and assuring our loyalty to our neighbors seemed like a good plan. He said he would be calling APD to file a report. I told him I had plenty of info on the customer's car if they decided they needed it. I introduced myself to him. His name is Phil. His driveway is fairly difficult to distinguish from his yard. Makes no difference. I honestly don't think any other customers noticed anything over the din. I feel as though if I had just kicked the customer out, we would've had a much larger and messier problem on our hands. They were paid-out and gone before I returned from my walk with Phil.
Cut Lindsey at 8:45pm. Down to just Jason and Taylor at 9:25pm and just Taylor by 9:45pm.


Any VIP's in? Lunch: CHRISTINA AND JUSTIN ARE THEIR NAMES!! (sorry for yelling) They came in with another couple. There supposed to be 6 but they played us for suckers and got the party room with 4 people. Several SIN discounts for dinner.

Comps of note: Lunch: 15% off for delayed arrival of sushi lunch. Not sure if it was server error or just unfortunate timing. I feel it was likely the latter.

R&M needs?: Ice Machine guy made it out today. Mentioned the "evaporator probe" was malfunctioning and could account for the slow production of ice. Part ordered and he'll be back to make the repair.

86'd items/ need more? Didn't make it out to the trailer in the rain tonight to look for more kids cups lids... but maybe there are more?