Sunday, May 25, 2014

Sun AM 5/25/14

LY Lunch Sales:$1411
Projected Sales:$1594 ($187)
TY Lunch Sales:$1781
+/- :26%

LY Dinner Sales:
Projected Sales:
TY Dinner Sales:
+/- :

Weather:It was overcast all day and looked like it was going to rain, but never did.

Any Special events going on?:Memorial day weekend

Who worked?: Joel, Stephanie, Lindsey, Jason Camacho, Julie (H), Jason (FR)

Flow of Business, Cuts and Ticket Times: 
We started out to a great start with a lot of big parties. Each server started out with at least 2 tables right at open. We continued a busy and steady lunch. There were a lot of families and 4 or 5 tops. The kitchen seemed to get behind after there was a mistake made, which is why the gyoza took 30 minutes. When Joel brought this up to my attention I walked back and asked "how long until the gyoza" and a got a delayed a mumbled response from some saying "...soon." and I asked for a time which seemed to be difficult to get out of them. I think if something is 20, 25, or 30+ minutes late I need a number on how long it is going to take so I can take initiative on how I am going to talk to the customer. Communication needs to be stronger in the kitchen and Daniel needs to be listening constantly and be aware of his employees when they are calling out for things or get into a rut so he can have answers and get them back on track.
When we first opened, A5 had a dog in a duffel bag, which Lindsey or anyone, didn't realize until they were paying. I immediately went up to them and told them how this violated health code and next time we will not allow it and a better option would be to tie it up outside in the patio. They apologized and  understood.
A6 brought in their own food (McDonalds) for their child who had allergies/picky and we politely told them we don't allow outside food and that we would be able to make them something that is on the menu and fits the diet constraints. They had un-breaded chicken katsu and rice and said it was perfect.
A3 who had the 30 minute gyoza also kept smoking an electric cigarette..I will look into the laws/private business rules for this.
A table at 3pm found a rubberband in udon and tempura. we will address the kitchen.

Joel has also been sticking around after shifts to help out and is making a good difference.

Lindsey was cut at 1:30, Jason at 2, Julie at 2:25
Any VIP's in?

Comps of note:
Able came in to eat and received a F&F. Comped a Gyoza due to a 30 min ticket time.

R&M needs?:
need 2 new light bulbs for chandelier in party room.

86'd items/ need more?
need to order IZZIE clementine, straws and paper towels for server station.
We need to order more soup spoons. We almost completely ran out today.

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