Tuesday AM&PM 11.18.14

Written By: Cameron Stangel

LY Lunch Sales:$1385
Projected Sales:$1642
TY Lunch Sales:$1591
+/- :Missed projections by $51. Beat LY lunch by $206
Lunch Covers:83
Avg PPA:$19.17

LY Dinner Sales:$3316
Projected Sales:$3240
TY Dinner Sales:$4222
+/- :Beat projections $982. Increase from LY dinner by $906. Overall a 24% increase all day over LY
Dinner Covers:146
Avg PPA:$28.92

Weather: Beautiful and sunny, a crispy 50

Any Special events going on?:

Who worked?: Johnny, Alex, Kate, Krystin, Mandy (SA), Junko (H), Hiroe (FR)
Alex, Lindsey, Clair, Krystin, Kate, Mandy (SA), Megan (H), Ixchel (FR)...woooooah LADIES NIGHT

Flow of Business, Cuts and Ticket Times:
Pretty slow lunch. I went 2 on at 12:45pm. Originally 3 on at 12:30 but it was slow so I just went 2 on instead. No waits, no big pops.
kitchen mods on printer aren't printing for Bento Box..I tried looking in the back office but couldn't figure it out how to make mods print to the kitchen..I'll keep looking around for it, but maybe it was just couple careless mistakes made by servers sending messages and mods to the wrong kitchen. Everything was pretty much caught in time except for a dynamite sushi lunch which was sub and charged for negi toro and didn't see that until it was made..but sushi bar was able to immediately use the dynamite roll, so nothing wasted.

Tonight started off good. We filled up fairly quickly, I think by 7:15 we were all full including sushi bar and a walkin party room. I think after it was so slow for lunch, everyone was looking to make some money tonight. We only went on wait for incomplete parties or just to clear off a table that just got up. Everyone seemed to be dining in a nice rhythm so that worked out well. Jacob and Mandy did really well together. I probably could have made cuts a little earlier but I was finishing up orientation and paperwork with Jacob, so I went 3 on at 8:45 and just 1 on at 9pm with semi full sections, Just gave the closer everything else to take, I knew we weren't going to get slammed. Ticket times were consistent dispite when they had to remake orders when Ixchel ran them to the wrong table...I was talking to her and I could see she was frustrated/embarrassed and told her she has to get a system that works for her down...Vince told her to call out every ticket that came through for the kitchen but with the table number also (just so she can repeat it and not forget). She tried taking tickets with her but she said she got confused when the ticket wasn't complete. Once she started calling out the tickets and table number to the kitchen she had no more mistakes. She came in and talked in the office after her shift and I told her just to slow down, and if repeating "Tacoyaki to A4" helps her remember then do it! I told her everyone has their own system for what works best for them to make sure the food is going to the right place and this can be hers. I think she felt better after this.

Specials?
Bento Box-10
Clams-2
Curry Croquette-1
Apple pie gyoza-1
cheesecake-1
doughnuts-1

3 Staff members that stood out (why/how):
Mandy seems to get very distracted in the server station when she is SA. When I delegate a task for her like cleaning up the outside planters she does a good job, but she has no initiative otherwise and gets quite chatty..maybe shes getting burnt out but Junko and some other servers were quicker to bus and reset their tables than she was...and we aren't even busy, at all! In the evening I saw her feet kind of dragging again  but whenever I mentioned to water or prebuss she was quick and on top of it, I just wish I didn't have to tell her each time, I don't remember having to do that before, maybe just an off day. Mandy actually ended up training the new SA Jacob after we filled out all his paperwork and did orientation..and she did an amazing job doing so. She really stepped up to carefully explain why we do things a certain way, and basically explain how to work in a restaurant for this newbie. I was pleasantly surprised with this since it was opposite to how she was doing this morning.

Megan was late today. She didn't show up until 5:10pm when she was scheduled for 4:30. She called right at 4:30pm saying she just got out of a test that she didn't know was going to run so late. When she got to work I explained to her the importance of showing up for your scheduled shift and how it affects everyone else. I told her it is her responsibility to get a shift covered or make arrangements ahead of time if she is going to be late. I gave her the Late Document Write Up. She understands if she is late two more times before 12/30 she will be terminated. I know she is a new employee and I could have given her a verbal warning, but I really need to stress the importance of coming to your shift on time, every time. When she called she didn't seem too phased by it so I knew I kind of needed to drill it into her head. She assured me it won't happen again after I gave her the write up.

Jacob the new SA is very eager to learn. He is picking up everything fairly quickly. He is even beating me to the water pitchers or even helping reset a table. He is getting more comfortable on the floor and more observant on his own to prioritize what needs to be done. He will need to be faster, but that comes with time. I gave him the floor chart to study explaining how we talk in table numbers like "B3 needs water, S12 needs chopsticks" etc and what that means and why it is helpful.

Any VIP's in?

Comps& Void Detail:
Employee day off to Naoto and Sophia with Sangi for his last day here
Kome bucks
Kitchen error (new button?! I like) for when Ixchel dropped 2 shumi off at the wrong table resulting in having to make it again with a high ticket time for the original people
Promo for buzz table bday 10%
10%F&F which I think equaled out to less than $2 for Joaquin who came in....didn't ask for his job tho
training meal for Mandy and Jacob

R&M needs?:
Vince will be picking up fluorescence light bulbs for beverage cooler.
Were the outside lights replaced (on the outside wall from A1-A4)? I remember 3 weren't working, but now 1 is out...funny they seemed to have all gone out at around the same time! So we need to replace that one, Its the one above the emergency door exit by A1

86'd items/ need more?