Saturday AM 11.15.14

Written By: Elizabeth
(note: I posted my Friday AM blog yesterday but I don't know why it didn't send it. Same with the manager meeting.  Unless you did get it, which means my email is acting funky)
LY Lunch Sales: $2081
Projected Sales: $2263
TY Lunch Sales: $2745
+/- :  +32% LY and +$482 PS
Lunch Covers:168
Avg PPA: $16.34

Weather: cold and overcast. drizzle

Any Special events going on?: UT Vs OK

Who worked?: Clair, Lindsey, Krystin, Kate CL. Ruthy H, Ixchel FR, Hiroe SA
(girl power!!)
Flow of Business, Cuts and Ticket Times:
An average day here I would say. We went on a small wait around 12:30/45 and it lasted until about 1:30. Nothing too hectic but as expected the kitchen did get hit with a lot of Ramen
32 Tonkotsu, 22 Spicy, 11 Spicy Miso, were the top sellers, along with 15 Bentos .
They got a little behind at one point because they had to reheat some water, which might have put S6's spicy tonkotsu behind a little. It was a husband and wife, who I see in here a lot. When her spicy tonkotsu finally came out we said it was cold. Then when I went to talk to them, they both started talking at me, and very upset. I had to calm them down and told her to eat the egg and the pork belly while I got another made for her (because she was saying just how starving she was) and after putting up a fight about that they finally let me go to the kitchen to call for another on the fly. I brought it out and their hanger went away (angry/hunger). They left happy and all smiles. Other than that we experienced no other issues. Just another long, steady Saturday lunch.

Lindsey sold $1000 in Gift Cards to A3 this morning. They were regulars (forget their names) celebrating their anniversary and used the Kome bucks towards their tab. Normally I wouldn't do this, but their tab was  over $200,not counting the GC's, so I let them use them. (10) $100 gift cards, woohoo! Go Lindsey!

Odd thing though: after close (starting at 10 after and going until 3:30) we had about 5 groups of people walk in looking to be sat. The sign on the door was turned to close, but it still came as a great shock to them when I told them that. One even turned around and said "wow" all annoyed. Then I had several phone calls asking if we were closed today. Where I had to clarify we close between lunch and dinner. Super strange. Sorry, folks.

We are still having issues with the wrong size kids cups & lids being bought. Luckily I had some smaller lid stashed away, but can we please get this fixed?

3 Staff members that stood out (why/how):
*Kate kept a calm demeanor even after the bumps in the road with S6 (all the while she got sat a trickling 10 top and two 2-tops)
*Everyone really was solid today. As long and steady as the shift was, no one was complaining or slacking. They all kept the dish pit organized too!

Any VIP's in? Paul Courtright, and two regular couples. And Israel and his friend.

Comps& Void Detail:
Kome Bucks galore! Both kate and krystin sold 6 Bentos today.

R&M needs?:

86'd items/ need more?