Monday 11/17/14 recap

Written By: Dusten
 LY Lunch Sales:1781
Projected Sales: 1845
TY Lunch Sales:1370
+/- : -$475 under projected and down 23% from LY
Lunch Covers:Junko erased them before we closed and then came and told me she thought there were 80...
Avg PPA: 17.13

LY Dinner Sales: 4217
Projected Sales: 4314
TY Dinner Sales: 4103
+/- :$211 under projected and down 3% from LY
Dinner Covers: 155 although the ipad says there were 2 waiting to be sat. I don't know what is up with the hosts today!
Avg PPA: 26.47

Weather: Sunny and chilly lunch. Cold and breezy night. Not a cloud in the sky.

Any Special events going on?:My parents' 30th wedding anniversary!

Who worked?: AM Joel, Sayo, Krystin, Kate CL, Jason SA Junko Host and Hiroe FR.
PM  Clair, Amanda, Miho, Stephanie, Camacho CL, Megan H, Hiroe FR and Kaori SA

Flow of Business, Cuts and Ticket Times:
One of the slowest lunches I've seen. I'm certain the weather is the culprit. It has gotten very cold very quickly this year. Last year I remember wearing shorts in December. The Texan in me tells me this weather may repeat itself many times until spring... but it isn't going to remain cold for long. I cut Joel at 1pm, Krystin at 1:30. Kate got a bit weeded so I kept Sayo on until 1:50pm. No significant ticket times. If anything some food came out faster than servers expected.
PM- started off slow, but once it got dark we filled up. Stayed on a slight wait until 9pm. I cut Clair and Amanda then. I cut Miho and Stephanie at 9:40pm. Ichi-ban got backed up a bit.Mandy was the only one to bring it to my attention really. She had some pieces take nearly 40 minutes. The table wasn't upset or anything. But Mandy worried about her next table's order and offered them a seaweed salad. They asked for a yasai and then their nigiri came out almost immediately after. I grabbed the yasai ticket, told Daniel to hold off on it, went and talk to the table and determined they didn't want it. I really felt like I was baby sitting the host stand for the most part when we got busy. I like to be able to move around more. on the floor. I only got to do that really when the first couple of waves of tables left and I could help reset them. The idea was to get the lobby clear so I could quit making drinks for everyone. I still feel the cold weather is causing people to linger longer. If they come out to eat with us on such a chilly night I doubt they have any other plans after. Servers should be working on their upselling.

Specials? 8 bento, 11 poisson cru, 3 tsukiji set, 7 tsukiji carpaccio

3 Staff members that stood out (why/how):
-Kate is trying her best to be a stand out employee. She won the Bento contest and almost always has "post-shift notes..." whether you want them or not.
-Hiroe is always a great help. When I thank her, she always responds with, "Oh yeah... Teamwork!"
-Megan concerned me a bit today. She had some undisclosed health issue that caused her to run back to the bathroom a few times during service. I offered her a ginger beer, but she said it wasn't her stomach and anything further might be "TMI." I just asked her to let me know if she needed to make a bathroom trip so the host stand wouldn't be left unattended, which she had done already. Also she mentioned having almost no experience with making drinks. Only her first night of training did she make any drinks and nothing since. Anything other than water and I was getting it. When we first opened with only two servers she wasn't changing the section on the tables she sat to reflect which server actually had the table. I really hope her health problem is to blame for her state today because anything other than the most immediate and basic host duties and she just seemed out of it. 
-I noticed a couple of senior servers skipping over bussing their sections after a table has left. If no one is carrying a tray half the time, perhaps that is their excuse for not picking up the two glasses and soy sauce dishes as they pass by. Seems like BS to me. I probably do it too.
-I spoke with Mandy at some length about selling the tsukiji dishes. I basically gave her my entire script and selling points and encouraged her to sell specials.

Any VIP's in? Tara and Kelvin came in for lunch. Alex and her boyfriend Mike.
PM: HD and his gang. Some industry folk from Trudy's, The Yellowjacket and Scoot Inn. I don't know the names of the couple that comes in and likes to sit at the sushi bar. One has the sapporo and the other usually drinks sake.They always order just about the same nigiri pieces and sushi rolls.

Comps& Void Detail: There were some inconsistencies in the yasai tonight. I know Nemo is still learning but we had one sent back. I've gotten some grief from tables in the past that have sent things back, seen the item still listed on their bill, noticed the discount at the bottom of the ticket and for some odd reason still get upset. SIN discounts for the 3 industry tables mentioned earlier.
I had Jason Camacho help me out with some of the SIN discounts and support staff employee meal discounts as I showed Megan and Kaori how to break down the heaters. Yasai voided for reasons mentioned above.

R&M needs?:I think as the holiday gift-giving season approaches it may be prudent to refamiliarize the servers with the merchandise buttons. Maybe nothing more than pointing out their out in pre-shift.

86'd items/ need more? hot sake! don't know how we didn't see that coming! also still no sencha. People like hot drinks in cold weather!