Monday PM Recap 1/15/18

Written By: Chelsea

LY Dinner Sales: $5639
TY Dinner Sales: $8150
+/- : 45% or $2511 over LY
Dinner Covers: 263
Avg PPA: $30.99

Weather: started out not bad, but got cold and windy towards closing with rain as well.

Special events?: UT game, night before weatherpocalypse 2018

Who worked: Patrick, Kelly D, Kelly S, Mandy, Clair CL, Krystin and Camacho Bar, Hiroe FR, Jake SA, Annie and Megan Host.

Flow of Business, Cuts and Ticket Times: Started out with a line at the door and the rest of the folks followed right after. Totally full by 5:20, including every seat at the sushi bar. Will the weeknight closers be scheduled to come in at opening? It's tough having to go around and reassign every party at the sushi bar to servers that have been quadruple sat. Anyway, the wait hit 45m - 1hr right off the bat, and stayed about there most of the night until around 8-8:15 or so. It went down to 30m by 8:30, and then we were off the wait by 9 but had a few parties trickle in afterward, some put us back on a wait but only for about 5 mins each or so. Went 2 on at 9:15, cut Annie then as well. Ticket times were actually mostly good, aside from server errors.

Specials: none

3 Staff members that stood out (why/how):

- Jake is a machine. He was so fast most of the night, it was crazy (which ended up with an error listed below). I'd look up to a table that was up as of a couple mins before and it'd already be reset. He got stuck a couple times when 3-5 tables would get up all at once, but everyone else was helping him out as best they could. I did see some crumbs left on one table early on and let him know to keep an eye out for it, and then there wasn't another crumb the rest of the night. Really impressed with him tonight.

- Kazu let me know that the rice cooker wasn't cleaned from lunch again, he said it was Johnny that was the lunch closer. Just a note since it happened the other day/night.

- Clair came in at her correct time and caught two seats at the sushi bar that had been reassigned to the Bar before she got there but there was some miscommunication and they didn't get to the two people. She got them set up and let me know, and I asked her to let me know what their check was so I could take something off of it when they were done as an apology. About 20-30 mins later they were gone, and I asked Clair if she'd separated anything off or had Leary do it and she said no, she thought I had already taken care of something, but she hadn't told me when they were done or even close. When I told her about this, she was just like "oh whatever, they seemed cool about it." Thankfully I had already apologized to the table earlier when dropping off some rolls and they were super understanding, but I asked Clair at the end of the night to be more attentive to these things and be a bit more service oriented when service issues come up. She had another similar instance that I can't recall at this time.

- Megan was 35 minutes late, she has a write up in her folder. She misread her schedule and didn't think she was scheduled to work today. Annie did a great job getting the first pop seated and also when she was cocktailing while hosting alone waiting for Megan to arrive.

- Just a note, had a guy call and say that his friends were in here and it was his friend's birthday and he wanted to pay for her tab. He gave me a name I couldn't find and I said sorry but he was welcome to come in and pay for something for them. He called back a little later and said he found out where they were sitting in the restaurant because he got a hold of the person who was there who's birthday it was not. He asked me if he could pay their check over the phone with a credit card and I wasn't really comfortable with it but he kept pushing on it so I said fine. His name was Andrew, phone number 512-660-1514, and the slip is on my checkout. Let me know if this is not ok in the future.

Any VIP's in? Kaya, Kenta (separately with friends), Devin's friend Chris, SIN folks listed below.

Comps& Void Detail: Void Salmon Kama, it was 86'd. Recovery 2 glasses of snow maiden, the couple was outside smoking cigarettes and Jake didn't know and bussed their table but all that was left was about 1/4 bottle of snow maiden which he had thrown out. FNF 2x Zatoichi for Devin's friends, Birthday Zatoichi for a kid that was really into sushi but hadn't had any seared pieces and loved it, Guest Changed Mind Spicy Miso, they meant Veggie. Guest Changed Mind Alone Together, DNL Oolong-Hi, Leary said customer didn't like it. DNL Mango Jango, customer said it was too sweet. Recovery Salmon Skin handroll and 2x Duck FoieGras, Bar forgot to ring them in and the customers didn't receive them until like 50m so Leary took them off their bill. Server Misring Tobiko add quail egg, it was a double ring. Owner Comp for Kenta, Owner Comp for Kaya, Server Payout for a tip for both of those tables, Kome Bucks leftover from a Gift Card? it was from this summer. SIN for Lenoir, 3x Birthday Desserts, SIN for Hotel San Jose, SIN for Bouldin Creek, SIN for Alamo Drafthouse, SIN for Waller Creek Bar (i forgot exactly what its called), FOH Error Seaweed Salad, Bar forgot to run it and customer didn't point it out until the check. $10 Grand Opening Kome Bucks. Void 3x seaweed salad, it was the end of the night and we were out of preportioned ones and the rest was all frozen.

When items are voided, it doesn't show up on the check anymore so it's hard to save those receipts/remember what the item was. Is there a better way to do this? For example, there are 4 miso soups voided by Leary, but I don't have a slip or know how to get one for those to match up on the audit sheet.

R&M needs: the plastic holder for the hose outside that connects the hose on the wall to the hose spinny holder (home depot calls it a hose caddy?) broke off and the bar was unable to get the hose working to spray down the mats.

86'd items/ need more: Salmon kama, hamachi kama, yakitori, karaage for employees.