Thursday PM Recap 1/25/18

Written By: Chelsea (my last one, sniff!)

LY Dinner Sales: $6758
TY Dinner Sales: $8422
+/- : 25% or $1664 over LY
Dinner Covers: 255
Avg PPA: $33.03

Weather: cool-ish!

Special events?: none

Who worked: Kelly S, Patrick, Kelly D, John H, Cindy training Angela and Dusten CL, Alyssa and Veronica Host, Brennan training Abe FR, Beorn SA, Johnny and Naoto Bar.

Flow of Business, Cuts and Ticket Times: Just a trickle upon opening, was hardly half full by 6pm, but then it finally filled up completely and we were on a wait by 6:30. There was a 7 top at first, then there was a 6 and a 5 almost immediately afterward, so it grew to 45m by 6:45 and reached 1 hour by 7:45. It stayed there until just before 9 when it went back down to 35-40m, and we were off the wait by 9:25. Went 2 on then and cut Alyssa and the cocktails as well. Ticket times were long for maki, 20-25 minutes during the rush. Only one comp needed for that.

Specials: none

3 Staff members that stood out (why/how):

- Annie got another guest complaint tonight. Kelly S came up and said one of the tables she just greeted had already asked for a manager. Annie was behind us and heard what she said, and seemed to know what it was about already and told me her story: there was a 2 top waiting for a table and also a drink and by the time she got to them, they seemed irritated and no longer wanted to order with her and would wait for the table. She said she offered them a Topo Chico on the house but that by that time, the woman was even more irritated. I went over to the table and the woman explained that she felt that they were ignored for a very long time, and that when Annie came over, they told her they were not interested in a drink and Annie went on to explain that there were 70 people waiting ahead of her (there were not) and said the same thing about the Topo and the woman explained that she was not interested but that Annie kept pushing on it. Her and her husband both said the hosts were great, but it was just Annie that put them off, as they said she was very rude. I followed up with Annie about it afterward, as she was very concerned. I reminded her that if a customer seems irritated, back off and alert a manager just in case. Also told her to watch her tones, and even pointed it out regarding a similar instance with her earlier in the night. I was back behind the bar filling the dishwasher and Naoto and Johnny were bartending, and Annie went back behind the bar and started messing with the bar's stack of drink tickets they had to make. Naoto asked her to not be there behind the bar and Annie said she was just looking for a ticket. I told her to either ask a manager or one of the bartenders if she needed help, and she said that she wanted to make sure it was rung in right. I told her she can check in Aloha to see how it's been rung in, and she said she was just making sure it was put in the right order (?) she then said "Thanks for your feedback everyone, but I'm just trying to train her and make sure it's done right" to Naoto and I, with her sass tone to it as well. When I followed up with her after the shift, I pointed that out as well and also pointed out that she kept talking over me while I was trying to explain the things to help her (which she did). She seemed concerned by what I was saying and said she'd work on it. I'm hoping it helps, but I know she was on her last strike. The customers were happy overall, they said they come here all the time and it's normally great, which is why they wanted to point out the negative experience they had tonight. I bought their first round of drinks.

- Angela was still doing well. She said after the shift her only concern is the cocktails, as she's not very familiar with them. She took a menu home and said she would like the opportunity to taste the cocktails if she could.

Any VIP's in? Annie F, Spencer's GF, owner of the Grand, owner of Saigon Le Vendeur, Annie F's friends.

Comps& Void Detail: Server Misring x6 sake nigiri (bar), Spill Lambrusco, Guest Changed Mind Asahi (they ordered it from Annie but then decided not to wait), DNL Lambrusco, Recovery Matcha Maker and Natsu no Aki for the table that complained about Annie, Spill Jinjo, FOH Error Negroni, Megan ran it to the wrong place. Guest Changed Mind Spooky roll, it was taking some time and they had to go. Birthday Parfait, Emp Day Off for Annie, $15 Promo Card, FNF for The Grand, Saigon, and Annie's friends.

R&M needs:

86'd items/ need more: katsuo, madai, salmon for employees, takowasa. chelsea!