Wednesday AM 1/31/18 Recap

Written By: Annie

LY Lunch Sales: $1915
TY Lunch Sales: $2046
+/- : -$131 / 46%
Lunch Covers: 117
Avg PPA: $16.37

Previous Days Labor: $2400 / 27%
Previous Days Comps: $659.40
Controllable Comps: $31

Weather: Sunny and warming up

Special events?: N/A

Who worked: C1: Kelly S.; C2: Mandy; Angela; Ellen; Johnny on Bar; Hiroe FR; Kody SA; Brittany Host.

Flow of Business, Cuts and Ticket Times: We never went on a wait this afternoon.  We were kind of full by 12:15 but then tables got up as rapidly as they were coming in, so it kind of just fizzled out after that.  Leary came in and helped run the floow while I was on the phone with Aloha around 12:30PM and he cut all of the doubles, which left us with 2 on.  That worked out well for the rest of the shift.  Ticket times were great.  Very smooth in general, even with Ellen, Angela and Kody all being new.

Someone named Mirabell called this morning right before service and asked for Kao.  When Brittany told her that she wasn't available, she asked for her personal number.  Brittany gave her Kao's email, but the woman was not happy.  She insisted on her personal phone number.  When Brittany asked what it was regarding, the woman said she wasn't going to tell her and then told Brittany that she would get it herself.  She also said, "Thanks for nothing," and hung up. 

Specials: N/A

3 Staff members that stood out (why/how):
Angela did very well again today for lunch.  I heard her repeating orders back to guests all afternoon, but then I ran a sushi lunch with an Austin roll to a lady who said she ordered a Sunshine roll.  I remedied the situation and let Angela know that she had rang the incorrect roll up.  I told her that I heard her repeating back orders all day and asked her what went wrong this time.  She said she had two tables that ordered almost identical and she got her written orders mixed up.  I'm sure she won't make that mistake again... she's so organized!

It was my first time working with Brittany one on one.  She did a great job at the host stand.  We never really went on a wait, but she was very efficient in greeting and seating every group that came in.

Kody was slow to start the shift but picked it up a bit when we filled up.  He was slow to notice a few tables in the PDR which I pointed out.  At one point he was refilling waters instead of clearing at least 3 empty tables, so I grabbed the water pitcher and told him I would take over while he did the tables.  He told me at the end of the shift that he felt slow today.  I told him to just keep circling and making sure to include the PDR.  Maybe a list of priorities might help him out... Clearing/resetting tables then refilling water... that kind of thing.  But he does seem to be coming out of his shell a little bit... he even cracked a joke when he first came on the floor today!

It was Ellen's first day, and she seemed very comfortable.  All of her tables left happy.  No service issues.  She seems to be jumping into the flow of things nicely!

Any VIP's in:
Dusten brought in two guests.

Comps& Void Detail:
Server misring - Angela (See above note)
Zatoichi for Dusten X3 F&F
Dusten Employee Day off
Spilled 5 Glasses of Asahi from the Ben E Keith guys trying to figure it out - See notes below.

R&M needs: I got all of the Aloha mess figured out.  Nothing should be off.  All checkouts are correct.  If anything does come up, the EDC report is attached to the DSR with all of the discrepancies highlighted and matched with each checkout and itemized receipt.  In order for the system to not crash anymore, Aloha has implemented an automatic reboot at 4AM every week.

Waiting on a part for the HP printer.  A maintenance guy named Carlos called and told us that he can't come fix anything until we get the part.  When it comes in, please call him at 619-804-3869.

The Asahi draft machine does not seem to be pouring any less foamy or colder.  I talked to our sales rep Brent (512-845-1928) who is sent out his draft tech supervisor, Tom to take a look.  Brent said that we got the machine directly from Asahi, and Ben E. Keith is not really authorized to fix the cooling system or the motor on the machine if that is the problem.  Tom poked around for awhile and is trying to get the Texas Asahi rep's contact info so that we can talk to them instead. 

86'd items/ need more: Asahi :(