Sunday AM 10.12.14

Written By: Elizabeth

LY Lunch Sales: $2186
Projected Sales: $1988
TY Lunch Sales: $2237
+/- : beat LY by 2% and proj by $249
Lunch Covers:130
Avg PPA: $17.21

Weather: overcast and in the low 70's. To some they call it chilly.

Any Special events going on?:  ACL II Day 3 (also, a 3 day weekend )

Who worked?: Joel, Krystin, Camacho. No Closer. Stephanie called out due to a Staph infection.
Ixchel host, Mandy FR, Jason SA

Flow of Business, Cuts and Ticket Times:
The shit hit the fan hard and fast today. We went on a wait 15 minutes after we opened, and with only 3 servers on you can imagine how hectic it was. We had a walk in 11-top right off the bat, which I gave to Joel since he had only received two 2-tops at that point and I thought we would be safe. Unfortunately the restaurant filled up shortly after that which put him behind. I should have given it to Camacho because I know he can handle that volume. Joel struggled all shift, he seems to only have one pace, and a lack of a sense of urgency. I was greeting a lot of his table and getting waters for them, which I don't mind, but when I don't see that spark of light in his eyes that says "oh shit I need to hustle" that is when it bothers me. Camacho was very helpful to everyone and I helped Krystin stay on top of things by greeting her tables while she was busy and getting them waters. Everyone (the guests I mean) were really easy going and understanding if they were sitting too long. Even one guy that Joel gave some sub par service to was really nice. It talked to him at the end and he said he totally understands, and he wasn't in a rush. Which was nice to hear. But overall we had our asses handed to us but all pulled together, hustled and got off the wait by 2:15. Yes, 2 hours of pure go go go!!!! Only a few hiccups around 12:30 when the 11 top all ordered ramen and another 6 top ordered Ramen, which resulted in two 25 minute tickets for edamame and a shumai got missed as well. During that time we also had a walk in 7 top and 8 top. But after about 1pm the kitchen found their stride again. Overall, it could have gone way worse. So I commend the team for sticking it out.

Specials? Bento- 9

3 Staff members that stood out (why/how):
*Joel for reasons stated above. Really concerned with his lack of urgency.
* Jason SA was busting his ass all over the place and was very helpful when we would ask him for different things.
*Mandy also did a great job handling a very high volume of food coming out of the kitchen
* One extra here, Krystin- she held her own with composure and poise today. I jumped in and greeted tables for her while she was greeting a double sat section, or sushi bar, or what have you, which I think helped her stay calm. She spoke up when she needed help and in her downtime she ran food. Rockstar today!

Any VIP's in?
Chi and family (extended family too!), David and his wife whose name I can never remember. Sweet couple.

Comps& Void Detail:
2 edamame long ticket, void shumai never maid, void miso ramen guest changed mind, Promo 15% for ACL wristbands for table 20 and A8, Guest DNL comp for Miso ramen, Sushi man/BOH  lunch and regular makani

R&M needs?: I'm calling Austin Industrial tomorrow about our hollow ice. Good news is, the machine is producing, but it's all that light hollow ice that melts super fast and sounds like glass when you're scooping it.

86'd items/ need more?