Monday 10/13 recap

Written By: Dusten

LY Lunch Sales: 2139  
Projected Sales: 2475
TY Lunch Sales: 2509
+/- : up 17% from LY, $34 over projected.
Lunch Covers: 155
Avg PPA:16.19

LY Dinner Sales: 3220
Projected Sales: 4111
TY Dinner Sales: 4689
+/- :$578 over projected and up 41% over LY
Dinner Covers:175
Avg PPA:26.79

Weather: windy but super nice. 70's all day, 60's at night.

Any Special events going on?: Columbus Day or rather... Indigenous People's Recognition Day

Who worked?:AM: Joel, Sayo, Krystin, Kate CL, Jason SA, Mandy H, Hiroe FR.
PM: Clair, Camacho, Joel, Muho, Kaye CL, Hiroe FR, Amanda H, and Kaori SA.

Flow of Business, Cuts and Ticket Times:All day we were busy. Holiday or not, Monday's seem to be on a trend of increased business. Kitchen got hit pretty hard for lunch especially. Tons of ramen and teishoku going out it seemed. Had a couple items take half an hour to go out. I had servers use the annual observation of the horrible genocide perpetrated by the original conquistador (Columbus Day) to cover our butts on long ticket times. Only felt compelled to comp one gyoza because of ticket time. I don't know if we were actually busier than other Monday's... or even last Monday, but at least on the FOH end, servers ought to be prepared to offer updates and reasonable explanations to customers regarding inordinate ticket times when applicable. I also did all I could to keep the kitchen up to speed in the influx of large tables.
Dinner was pretty much the same, but the sushi bar seemed to catch the brunt of the tickets this time. I was a little surprised that we still only had two servers until 6pm on a national holiday, but was glad it was Clair and Camacho. They both put their heads down and trudged through what I'm certain was a lucrative first hour. We were nearly full by the time Kate, Miho and Joel showed. Really only a few spots at the bar were available and Kate took those as they were sat. Things died down briefly around 6:45 but soon picked up and we went on a light wait for about an hour. No real campers. Everyone seemed happy.

Specials?
AM: 7 Bento Boxes
PM: 9 smoking sashimi

3 Staff members that stood out (why/how): AM...
-Brought Mandy up to speed on seating policies during lunch. I caught her following the strict no incomplete party rules at the beginning of lunch while slow. She hadn't hosted in two weeks or so.
 -Jason Clark has come a long way. He's quick. I try to assist in clearing tables during lunch and he's usually already got a tray, towel, I don't have to tell him anything twice. We had a near non-verbal thing going on. 
-Kate was super busy for lunch today. Mandy stuck her with all the 2-tops that wanted one of our available 4-top tables until the sushi bar was full. And then she had a sizable table in the party room. She was busy but kept cool and handled it like it was nearly nothing.
PM...
Miho and Joel were great helping out until their sections were clear. Kate was also on point for having worked a long day. I had a good chat with Kaori tonight about her performance as an SA. She's not as efficient as she'd like to be i think, but I told her that comes with practice. I tend to help out on the floor and I think she was worried that might be reflecting poorly on her performance. I told her she was doing fine. As long as she felt she could improve that she will ultimately find ways to do so. I also told her me helping with bussing and resetting tables is in no way any judgement against her, but if it encourages her to work smarter... then that may very well be my intention as well. I just reiterated that the more time the servers can spend helping their tables, the more money she can ultimately make. I understood that as a food runner and made that my priority then and I saw a light bulb go off when I said that one to her.  

 Any VIP's in? Sashimi Steve for lunch.
Dinner, Ssteve Ssimmerss and Tamara from Sa-Ten came in together for dinner with Steve's roommate. Some Easy Tiger Folk occupied the party room tonight. Sushi Bar Joe aka 'Mandrew' came in for dinner. Clair waited on them and they were actually kinda high maintenance asking for lots of extraneous things like sauces and tempura flakes, but nice about it.

Comps& Void Detail:Lunch table didn't care for their bloody mary. nothing wrong with it. just not to their liking. DNL to that. Did a long ticket time comp for a gyoza at lunch. $1 kome buck to a seaweed salad or something that didn't quite get rung in time for the happy hour rate. Employee discount for Sushi Joe, Steve and Tamara (together on discount of course). Misring for an iced tea, shishamo misring, and a longhorn roll wasn't made. that seemed suspect, but I never saw anything to suggest otherwise. SIN discount to the easy tiger party.

R&M needs?: Shouldn't the Red Maple be refrigerated immediately when we get it?? I had Jason put that in there tonight. The ice machine repair guys came out again today. They said the last guys out didn't hook-up the ewater pipes correctly whiched caused the trouble this morning. everything seems to be fine now.

86'd items/ need more? coconut sake