Wednesday 10.29.14 PM

Written By: Cameron Stangel



LY Dinner Sales:$4264
Projected Sales:$4360
TY Dinner Sales:$3465
+/- :Missed projections by $895. Down $799 form LY dinner...yikes slow
Dinner Covers:134
Avg PPA:$25.86

Weather: Warm, not too hot

Any Special events going on?: Go Giants! Giants win the World Series (..again )

Who worked?: Stephanie, Sayo, Naoto, Sophia, Alex, Kaori (SA), Mandy (FR), Hiroe (FR)

Flow of Business, Cuts and Ticket Times:
Tonight was slow. We filled up at about 7:30 but just for a short wait. We were only on wait for maybe 30minutes. Mandy's quote times were really accurate and was great offering everyone drinks on her down time and talking about her favorite things on the menu. I went 3 on at 8:30 once we started to empty out more without filling back up. At 9 I went 2 on and 9:45 just Stephanie. It was crazy, by 10pm came around there was only one table in the restaurant and they were just about done with their food. Normally we have quite a few more tables lingering. Overall ticket times were good, nothing stood out. Had a wine contest and sashimi contest but no one won either, I work on them more tomorrow.
Had an interesting guy in the party room..Ordered a Shio-Saba and Alex clarified it was "bone-in" and he quickly disregarded her like he already knew that. The party room reso was a weird one, not sure if they even knew each other or not, but they seemed a little show off-y, and didn't talk much, even to each other! So the Shio-Saba came out and the person who ordered it said we had to take it away immedately since it was stinking up the whole room. I went to Vince where both he and I investigated this "smelly saba". Turns out nothing was wrong. To someone not use to the way saba tastes or smells it can be a little overwhelming. We explained how the saba was in the same family as sardines and is a very pungent and oily fish-but also very delicious. He seemed put of by this and didn't really care, just didn't want it on the bill. He seemed like he knew what he was ordering originally but I don't think he has every had it before. I took it off as DNL he was happy to not have it in front of him.

Specials?
Smoking Sashimi-5
Ceviche-4
Iwashi Katsu

3 Staff members that stood out (why/how):
Stephanie asked for a check to be reopened. S-5. She had the current reciept in her hand and said she needed it reopened. I pull it up and when she said Reopen. When people say all the time I need you to reopen a check that means the needed it refunded, I have never had it mean anything else. Whenever there is a problem with any closed payment to get it reopened means refunded. She said S-5 was closed and she needed it reopened. I made sure this was what she wanted and I pulled it up for her and reopened the check and she said she didn't want it reopened she wanted it "opened" or something she was getting really confused and stressed out. She was saying S-5 had already left but she was going to take a nigiri that was already paid and move to another table (?) which doesn't make sense anyways. She asked for the check reopened, said it wasn't reopened to how she wanted it and the people were already gone. The check payment was voided when she didn't want it to be with the customer already gone. We talked and I explained how sushi bar can be stressful but she needs to slow down and take an extra 5 seconds to better explain what she needs or needed to be done, or needs help with. She paid for the drinks from the ticket. I used my card to pay the rest, since the customer already ate the food. I was not sure if she should pay the entire ticket since she thought she explained what she needed to have done but still not clear enough.

Mandy did great today, helping out on her down time.
Naoto worked well today, didn't get any back questions asked when I asked him to do things...crazy!

I got Megans training schedule set up along with her in hotschedules and on the new schedule. I also inputted a new kitchen guy for vince in the system.
Any VIP's in?
Joaquin and his GF came in...Says hi to everyone

Comps& Void Detail:
Makani
F&F
Guest DNL (saba)
bday dessert
Long ticket time Tacowasa
15% La Dole Vida
R&M needs?:
There was a light out over B5 Naoto was going to fix it but we were unsure how to get that specific light out, maybe someone can look at it tomorrow.

86'd items/ need more?