Sunday PM Recap 11/3/13

LY Lunch Sales:
TY Lunch Sales:

+/- :

LY Dinner Sales:  $3221.75
TY Dinner Sales: $4096.45
+/- : +27%


Weather:Clear skies and cool weather

Any Special events going on?:Not that I know of 

Who worked?:Eileen, Ali, Dusten, Naoto, Esther CL

Cuts: Went 3 on at 9, 2 on at 915, cut the host and SA at 945 

Flow of Business:
Earlier rush with it getting darker earlier. Started to fill up around 7. Went on a little wait here and there from 730 until about 830. Lots of big tops tonight. Had a 9 at 530, a 12 top at 730, a walk in 9 at 730, and a walk in 6 top at 8. Although we got hit with a lot all at once, it went really smoothly, and everyone handled their sections well.

Ticket Times:
The Kitchen had a pretty easy night so ticket times were good.
The Sushi bar got the brunt of the business. Ali's party of 12 ordered 18 rolls in the middle of the pop. They knocked it out fast, and almost all the rolls were under 25 minutes. Two tables had 45 minute rolls. One table was pretty grumpy so I comped 50% on the 2 rolls that took 45 minutes, and they were happy with that. The other table was a regular, and was perfectly happy. He said he saw how busy it was when he walked in, and expected a long wait so no comp needed there.

Any VIP's in? Not that I know of

Comps of note:
-Drink comps for staff
-Had a really bad situation with a table. A table had ordered a salad, started eating it, and after a couple of bites unearthed a big dead moth belly up. They were regulars, and were as understanding as possible, but wanted only items from the sushi bar after that. They said they understand how bugs get in, but were surprised that we would plate it without noticing. I completely agreed, and told them I would follow up with the Kitchen as well as Take. I did 50% off the tab, apologized several times, thanked them for their understanding, and followed up several times with later items. In the end they were happy and said they would be back. Talked to Trevor during, and told him he needs to be more careful as well as more observant of what he is plating.

R&M needs?:
-Couldn't find the drink cooler lock tonight
-The seals on the drink cooler are pretty bad. It's definitely causing warmer temperatures in the cooler. Elizabeth, I know you're already aware of this.