Tuesday AM&PM 8.26.14

Written By:Cameron Stangel

LY Lunch Sales:$1371
Projected Sales:$1612
TY Lunch Sales:$1999
+/- :Beat projections by $387. Up 46% and $628 from LY lunch.
Lunch Covers:118
Avg PPA:$16.49

LY Dinner Sales:$3029
Projected Sales:$3786
TY Dinner Sales:$3107
+/- :Missed projections by $628. 3% and $78 about LY dinner. Up all day by 16%
Dinner Covers:126
Avg PPA:$24.66

Weather:Hot.

Any Special events going on?:Schools starting this week.

Who worked?:AM:Alex, Lindsey, Johnny, Kate, Sarah (H), Mandy (FR), Johnathan (SA)
PM: Alex, Lindsey, Krystin, Clair, Jason, Jason (SA), Hiroe (FR), Ruthy & Ixchel (H & H-tr)

Flow of Business, Cuts and Ticket Times:
AM: A customer found a screw in Curry with Pork Katsu today...I went over and deeply apologized and explained how this should never happen and how careful we are/will be in the future. I talked to the kitchen and they said it doesn't look like anything that would be in the kitchen, but regardless, there shouldn't be a screw in someone's lunch. It was a really young couple, students, so after I talked to them I took the curry off the bill and also gave them $10 Kome each in the hopes they would return in the future.

A customer came in at 2:10pm wanting to sit and order after we were already close (sign flipped and all) but we were well past being ALL IN. I explained this to him but he didn't understand saying he just wanted a spicy tonkatsu ramen. I explained how we were closed and we close every day at 2pm but we will be back open for dinner at 5 but if he wants ramen to check out Daruma at 5. He then said he was trying to check out this place to host a big group for his work and wanted to come since he had never ate here...but he knew exactly what he wanted, anywhoo I apologized since we were closed and that we would see him tomorrow, or soon.
Other than those incidents the day went well. We never went on wait but we almost filled up I went 2 on at 1pm.
PM: What a slow night. We didnt go on wait once, nor did we even come close to filling up. I went 3 on by 8:45 but I was nervous about getting a pop that never ended up coming. Went 1 on at 9:40. No outrageous ticket times or guest complaints. All in all a good shift, but it just could have been a bit busier.


3 Staff members that stood out (why/how):
*Johnny, who has been doing really well lately, had today get the best of him. Early on he realized his table took both copies of their receipt with them, thus, not leaving a tip. He let this carry on over the rest of his shift making little comments here and there about other people's performance (or lack there of-in his mind). After talking to him I understood that he has to buy all his school books, get ready for school and he can't close Tuesday anymore because he has to be able to pick up his son...so I guess he had a lot of personal stuff going on but he still can't project that on his undeserving coworkers.
*Ixchel's first day of host training was today. She was doing a great job and catching on really quickly! Unfortunately at around 7pm her mom called the store looking for her--her grandma had passed away. She was distraught but wanted to stay (?) I told her to go and be with her family and not to worry about us because this, in no way, will jeopardize her position here. She works next Thursday PM training but I told her to just send us an email if she can't make it. Other than this, she said she really liked it so far and is happy to be here.

*Jason has a bad attitude. He made some snide comments regarding our emails. It was slow and Ruthy stepped away from the host stand to grab menus but at that second Jason swooped the couple walking in and led them right to his section, completely out of rotation and cutting everyone else--That couple decided to not want to sit in his section and went elsewhere. I told him to let Ruthy to do the hosting and he made a comment how he doesn't ever do his job right and fucks everything up.

Any VIP's in?

Comps& Void Detail:
Void yakiniku to yakitori misring
void tsukiji carpaccio wasnt made
void gyoza wasnt made
void asahi draft 86
void 3 zato ichi from a dirty sushi card
void hokkai don 86
void krab salad roll change mind


R&M needs?:
*Can we go back to calling to confirm resos the day of? I think the text they receive at the time of making the reso is great, but I dont think it is enough. I had a 7pm no show reso for 8. Before that I had a 10 top and a 9 call to book the room and I said it was taken already and they didn't want to be in the dining room so they never came in...but neither did our reso. We called and texted at time of reso but no answer

*lights in the beverage cooler are being wacky
86'd items/ need more?
*asahi drift-drlivery tomorrow I believe