Saturday PM 8.30.14 (UT Opening Night)

Written By: Elizabeth

LY Dinner Sales: $4555
Projected Sales: $5360
TY Dinner Sales: $7641
+/- : beat LY by 68% and over Proj by $2281
Dinner Covers: 262
Avg PPA:  $29.16
Clearly the UT game didn't put a damper on us like last year. We ended with $10,116   for the day, beating LY by 44% and Projected by $2185. Holy Moses!!

Weather: hot humid

Any Special events going on?:UT Opening Day. 7pm game

Who worked?: Naoto, Clair, Joel, Lindsey, Dusten CL. Mandy Hosted solo, Hiroe FR, Jason SA

Flow of Business, Cuts and Ticket Times:
I wasn't expecting much considering it was the mid-day of a 3 day weekend, opening day at UT, and looking at LY sales we didn't do much. Booooooy was Iiiiiiiii wrong.

Opening we started strong. We were nearly full by 6pm, and I figured it wouldn't last after 7pm. We went on a wait around 6:30, but it was a short one. 15 minutes here and there. I thought for sure the entire night would be like that. But eventually we got up to a 45 minute wait. B7 8pm it was all 2-tops waiting to be sat. no larger parties, nothing but two's. Then, an hour later at 9pm  were had only 4's & 5's waiting. Quoting wait times from 45-1hr. The momentum continued into the 10pm hour and we were solid until 10:50. We got off the wait at 10:45.

During the height of the wait there was a miscommunication between Mandy and a guest. Or, rather, a guest flat out lied to her in order to get him and his date sat faster. She paged "Jenna" and the couple looked up at her, so she said "Jenna?" to them, and the guy said yes. When the real Jenna approached the host stand to be sat, and I was there to confirm (since I took the name) I told her that A1 (the liars) was not Jenna. Luckily A5 was getting up and we were able to put them there. I apologized to the real Jenna about the whole situation and while they might have been a little put off to begin with, after I bought them a glass of wine, they were fine, and in the end had a great meal and were super appreciating. In the meantime, Mandy went back over to A1 to confirm "what name did you say was on the waitlist?" And the guy replied "Clint"....
To add insult to injury, when Clint left he said to Mandy "sorry about stealing that table"....grrrrr. Karma!

Had another Yaki-tori sent out undercooked. It took them a while to remake the other as well due to not communicating it to Hiroe to run to S6 instead of B1. Vince will be addressing this.

No long tickets until the very end with a miscommunication about a feature dessert, for Rachel and Carlons nonetheless. So I took that off. Earlier in the night we had a long ticket on a Yaki-tori remake for S6 because Hiroe ran it to B1 instead. And even Earlier in the night (going way back to 6pm) we had a couple that had a pre-marked sushi card and Dusten ordered all 5 rolls that were on it that they didn't order. We talked about reading back orders after that to be clear with everyone what they ordered.  But I would say other than that it was a pretty smooth night.

3 Staff members that stood out (why/how):

Any VIP's in? Deanna Sakum, Kentas Old Soccer Coach, Rachel & Carlos, Ingrid & James brought their parents in, hmmm Kayo did I miss anyone?

Comps& Void Detail:
2 glass of wine comp for Recovery
Edamame Buzztables
Voided Nama Sake 86
Voided Tsukiji 86
Feature Dessert 2x for long ticket time (one was legit, and one was for the long Yaki-tori remake)
Kome Bucks for Clair
FNF for Kents Soccer Coach

R&M needs?:

86'd items/ need more?