Monday 8/18/14 recap

Written By: Dusten

LY Lunch Sales: 1922
Projected Sales: 2152
TY Lunch Sales: 2233
+/- : up $81 over projected and up 16% from LY
Lunch Covers:144
Avg PPA:$15.51

LY Dinner Sales: 3943
Projected Sales: 4670
TY Dinner Sales: 4701
+/- : $31 over projected and up 19% over LY
Dinner Covers:176
Avg PPA:$26.71

Weather: Hot and Muggy

Any Special events going on?: ??

Who worked?:
Lunch: Joel, Kate, Clair, Hiroe FR, Jason SA and Ruthie hosting.
Dinner: Kate, Joel, Clair, Miho, Stephanie CL, Lina SA and Sarah hosting

Flow of Business, Cuts and Ticket Times:
Lunch was busy. Nothing out of control but hopefully a sign of things to come. Everyone stayed on top of things very well. We had about 6 tables on wait by 1pm and more kept coming in. We had a 6-top walk in 10 minutes to close. I think there are just a lot of students and faculty returning to town killing time between now and the beginning of school (I'm talking university level here) and maybe trying us out.
Dinner was steady. Went on a short wait for a couple of hours. Clair was pulled aside by a "friend" in the lobby trying to get her to seat them without being a complete party. They didn't seem to care for Sarah's strict adherence to our seating policy, but Clair stuck up for Sarah and said there was nothing she could do. Had another couple breeze right past Sarah and seat themselves at the sushi bar and tell Stephanie that "the host said it was seat-yourself." Stephanie informed them that it wasn't, that they'd actually cut in front of people waiting to be sat, and directed them back to the lobby to be put on the list. Ironically, both of the parties that tried to bend or break the rules ended up in the sections of the respective servers that dealt with them earlier.

3 Staff members that stood out (why/how):
Ruthie did a very good job hosting. Jason seemed to lag a bit today. I cleared three 4-top tables and sorted those dishes and two trays of dishes that were already in the dish pit in the time it took him clear and reset a6 and maybe (mmmmaybe) start to clear A3. We had about 6 tables make an exodus at once, which would be a daunting task for anyone to reset, I just can't imagine I'm doing anything special that he couldn't. I asked (half jokingly) if she'd re-train all of the support staff before she left. She was a rockstar at dinner. There was only twice that I beat her to a table to clear. Every other time she was already in route with napkins and chopsticks in her hand.
Kate had a bit of a rough time closing lunch. Nothing she couldn;t handle but she gets herself so worked up sometimes. We had a reservation for lunch that I let her have as the senior server. The 6-top that walked in at 10 to close I tried to give to Clair. She didn't want it, which I didn't appreciate, so I let Joel take it and he did just fine.
Miho... If I don't riff her on occasion I'd never know she was there. She doesn't ask for or need help. If anything I rely on her to relay messages I couldn't to the sushi bar.
Stephanie dealt with a few rough situations in a very graceful and poised manner. I know she was in the weeds a couple of times and came to me with precisely what she needed.

Any VIP's in? Victor came in for lunch. I only work Monday lunches but the other server mentioned uit had been a while since they had seen him also. Tara and Kelvin. My friend Sabine came in for lunch also. Some folks from Elizabeth St. came in that Joel recognized. Kayo and Kenta had lunch with us today.
Parkside owner had the party room tonight with family. It's such a high compliment that owners in our industry some to us to feed their families. Trevor and his girlfriend came in to try the cheese plate with sake pairing. Rachel and Carlos.

Comps & Void Detail: Lunch: FNF for Sabine and SIN for Elizabeth St. people.
Dinner: A3 found a bone in their Alone Together roll... in the unagi. Took that off for them. Comp'd a tukemono that took too long to get made. The kitchen definitely got slammed tonight. Comp'd a funnel cake and 86'd it as it proved to be more trouble than it was worth. Take even asked that we don't sell it. There was an issue with them from the get-go and it just seemed to be too much trouble and slowed things down so we laid off of it. Another table found a hair in their Yasai. I comp'd that and took an additional 15% off their ticket. I think it was Clair's table, but I'm fairly certain they pulled it out of their mouth in front of her. I feel that warranted the extra discount. I voided an okonomiyaki as we suddenly 86'd it. Seems Christina didn't do her count right or something. Had a couple nigiri mis-rings at the sushi bar. I had a bit of miscommunication with Take when it came to ordering my own meal, so I ordered, voided and re-ordered a negi-hama maki and voided a tsukiji carpaccio that was 86'd. Lastly, the Parkside folks very graciously informed Clair that their yaki-tori was undercooked and that it wasn't the first time this has happened. They told her this after they had paid out and left her a 35-40% tip.

R&M needs?:I guess the A/C is doing all it can.

86'd items/ need more? Hoyo