Sunday AM 8.24.14

Written By: Elizabeth

LY Lunch Sales: $1512
Projected Sales: $2014
TY Lunch Sales: $2047
+/- : beat LY by 35% and over Proj by $33
Lunch Covers: 119 (least number of covers all Sunday month wide)
Avg PPA:  $17.20 (highest PPA of all Sundays though!)

Weather: Ugh, 100's. All week.

Any Special events going on?: Hot Sauce Fest. Day before 1st day of School

Who worked?: Camacho, Krystin, Joel, Kate CL. Ruthy host, Jason SA, Kaori FR

The other day Kaori asked me what it would take to make her a Host here. I told her that first and foremost, we would need her to brush up on her communication skills. So I guess today she asked Camacho how to communicate well and improve her English. I don't know what he told her. But she is looking for that on the horizon. Honestly I don't ever see her as a host and here is why: 1. Her communication skills- our hosts have to lay down a lot of laws and rules and such and I just don't see her communicating that effectively. And 2. Hosts need to have a calm and cool head about them. She gets too frantic and frazzled too easily. Just in case anyone asks, this is why.

Flow of Business, Cuts and Ticket Times:
Usual Sunday BOOM! that occurs. Busy until about 2pm, then it slows down. Cuts are made. And all is well. Went down to Joel and Kate at 2, but it continued to die so I cut Joel at 2:30. Kate got a 7 top at 2:45 and two 2-tops after that until close.

• The kitchen struggled with getting tempura tickets out in a timely manner today, (Vince and I talked about this already) mainly because Christina was training Deli, which slowed her down. The only major issue was a 25 minute Side Kara-age that was voided. I gave the table some Kome Bucks to come back and have it on the house next time. They said they live in the neighborhood so they will definitely be back. being a good neighbor 

• Kaori ran the wrong tempura to the wrong table, so that threw a kink in the reigns, and then I misspoke and called for another tempura, so some miscommunication there. I ended up comping the lunch temp for S7 because Kaori delivered it to S1 instead. I also think part of that mistake was mine- I had stabbed the ticket when I went to get the rice for the dish, then Kaori took the dish and the rice to the wrong table. So, it's not entirely her fault on that. I messed it up. 

• Also, along those lines: S1 was a 4 top that were really pushy about being sat immediately, so we sat them at the sushi bar. Kate had just been triple sat so she started with the first guest that was sat (S10) and worked her way down, making it to S1-4 last (but also because they were the last to be sat) They were really impatient and pushy about ordering immediately. They ordered a Sashimi Lunch, a Hokkaidon and a Maguro zukedon at 12:49. Meanwhile, prior to that at 12:39 Kate had rung in a Chirashi lunch for S7. But for some reason,  S1-4 came out first, even though there were more items and the ticket was rung in 10 minutes later. So not only did S7's Chirashi get pushed behind another ticket, but then Kaori mistakenly dropped S7's Lunch Tempura at S1 as well. So overall the guest that was here first was waiting the longest for his food and his daughters food. I talked to him and he seemed understanding about the tempura being dropped at the wrong table, and I sent him a shumai, but he was with his young daughter and I know she was getting antsy to eat. I guess my question here is: How does a Chirashi that is rung in 10 minutes before a  Sashimi Lunch, Hokkaidon & Maguro Zuke Don get made last? 

• Now, the fun stuff. A 9 top of UT kids came in. They ended up sitting half in Joel's section, half in Krystin's section because, they too, were impatient to be sat, but also, since they were separate checks anyway it didn't matter if they were in one section. Nothing of note occurred with their service, food or beverage. It's what occurred during. All of a sudden I see this kid quickly walking towards the bathroom with a hand over his mouth and his cheeks robust. When I looked back again I noticed he was out front, vomiting onto our planter. And also, he had wet himself. If "wet himself" doesn't translate well, he peed in his pants is what I mean. Yes. This happened. And so....My first thought was "wow I haven't had to clean up vomit or piss since my Highball days" Then my second thought was "how do I politely tell someone who just threw up in front of our restaurant, and who has noticeably wet themselves, that if they plan on vomiting again, kindly do it in the bathroom and not on display in our planter". I let the kid simmer for a minute while I was thinking about what to do. His friend went outside to check on him and I just let him go. However...I was concerned about the leakage that had occurred from his pants. I didn't know when it happened, and was hoping it only happened outside, but when I walked by the vacant spot at A7 I noticed a wetter than usual spot on the floor. After the table left I quarantined the area, and had Jason use bleach water to mop it up. Now instead of smelling like urine it smelled like Bleach. A questionable trade in odor, but a cleaner one at least. The kid waited outside in the hot sun, while his friends all finished up. I went outside to assess the damage with a bucket of hot bleach water, and while he sit sulking on the bench, I threw water on his vomit. I also had to ask him to pick up his vomit napkin that he placed over the noodles that now lay on the ground covered in saliva. Insult to injury I think. It's a shame, really. Beginning of the semester. This kid is going to be known as "that guy" for the rest of the school year. 

3 Staff members that stood out (why/how):

• Jason Clark was super helpful, moping up urine and changing the lightbulb out front. And was overall on it today. 
• Kate always does a wonderful job closing.

Any VIP's in? The guy that looks like Alex, and his wife, baby and m-in law were in. Another regular that I don't know the name of too. Dang it. Lynn, Erin and Olive were in too

Comps& Void Detail:
Long Ticket time on Temp Lunch,  2 nigiri piece, shumai, and FNF for 2 beers for Lynn, and Emp Day off for Lynn. Regular Makani comps

R&M needs?:
Jason changed the bulb in the sign out front, and Vince is going to get lightbulbs for the dining room, we have one out over the sushi bar. There was one out over A4, but I jiggled it and it lit back up (always my first go to with lightbulbs..."just jiggle it"...wasn't that a Will Smith song in the 90's?)

86'd items/ need more?