Wednesday AM&PM 8/27/14

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LY Lunch Sales:$1205
Projected Sales:$3240
TY Lunch Sales:$1651
+/- :Beat projections by $168. Above LY lunch by 37% and $446
Lunch Covers:114
Avg PPA: $14.48

LY Dinner Sales:$2678
Projected Sales:$3240
TY Dinner Sales:$5173
+/- :Beat projections by $1933 (WOW Wednesday). Up $2495 and 93% from LY dinner. Up 73% over all day LY
Dinner Covers:178
Avg PPA:$29.06

Weather:super hot

Any Special events going on?:Sake tasting at munch

Who worked?:AM:Lindsey, Kate, Sophia, Lynn, Mandy (H), Krystin (FR), Jonathan (SA)
PM:Alex, Naoto, Lindsey, Kate, Stephanie, Ruthy (H), Sarah (FR), Kaori (SA)
Flow of Business, Cuts and Ticket Times:
AM:
Today was a good start to lunch. I had a great team working today. Unfortunately that didn't last since the power went out :( I think everything was just running too hard, it was hot and we were busy. We were able to just flip the breaker and get things back and running....except for the POS. We had a lot of people trying to close their tabs and leave right at that time, but when we got it back up and running it looked like it was going to load, but 1 minute waiting turned into 5 turned into 10... most people were understanding since they just witnessed out power go out but some were a little bit in a hurry. Finally we got them up and running and were able to super power through cashing people out so they could leave.
In the midst of all this I had B7 say they found a piece of (hard)plastic in their philly roll. While I'm scrambling trying to fix the POS and get people on their way I went to go talk to them and one of the guys was understanding and I explained how this never happens and if i can make them something else etc but one woman at their table was pretty rude and said they just wanted to leave and were waiting for their check for 10 minnutes. I reminded them about the power going out a few minutes ago and how we can't print or even log into see what was ordered and to please bare with me since I was pulled from fixing the problem to talk to them. After I got everything up and running I went back over with $30 Kome ($10 for each) as an invitation to come back for NEXT TIME. The lady wasn't very nice and told Lindsey they want to use all the Kome bucks now since they aren't from here and aren't coming back to austin. Frustrated I applied it and went back and talked to them about the Kome bucks being incentive to come back at a future date. They didn't understand.

A man and wife at A3 (happy regular customers of both Kome and Daruma) came in today. The husband said although our flavor is always amazing for ramen, traditionally in Japan it has to come out much much muuuuuuuuuuuuuuuch hotter than what we serve here. I explained to him that we abide by health regulations for serving hot foods and our cooking temperatures are accurate in compliance to the health department. I also told him about all the families that come to visit us and how we try to be conscious to all our customers. He understood and was not upset, just wanted to tell us that it should be piping hot. Noted.

Anyways....Sake tasting was great. We had a great turnout almost all of our FOH was able to make it. The women were very knowledgable and were able to describe our sakes in a new light for the servers which will help them with their selling points. They left 4 bottle (1/2 or close to gone) which I gave away for sales prizes at the end of the shift. So all in all a good shift...



PM:
Wednesdays are busy. Busy, busy, busy. We were full and went on wait by 5:45pm and didn't get off until 9, maybe a bit later, as I didn't have much time to look at the clock. Everyone worked well as a team tonight give or take a few incidences which I'll mention below..
Despite both kitchens being slammed ticket times were good. Server errors were fairly minimal (misrings, remakes, etc) so tickets didn't get pushed back while trying to remake foods. We had a lot of bigger parties which went to smaller 2 tops on wait then back up to 4+tops. Ruthy did a great job hosting. Everyone pushed it to the end, and dispite it being a long shift today everyone did great.



3 Staff members that stood out (why/how):
Kate chooses the wrong time and place to talk about things. Everyone was really busy. She wrung in the civiche, and found out it was JUST 86'd seconds before hers. Alex had the last one which she ran to her table. Kate assumed Alex went to the back, stole her chivice, thus causing kate to not have one and to have it 86'd....Kate flipped out on the kitchen and at alex in the server station about this after bringing this up to me. 1st off I will solve whatever problem arises. I told Kate she was not allowed to talk to anyone about this unless it was me, since she was accusing alex infront of everyone and freaking out instead of talking to her other tables or even getting their other order to replace the 86'd item, which she couldn't even come to doing, I had to do it for her. I told kate that they weren't allowed to talk about it only to me since it was about to start an unnecessary argument in the middle of a busy service when i can figure out what really happened to this civiche instead of mindless assumptions.

Ruthy is doing great

Jonathan is doing great

Any VIP's in?

Comps& Void Detail:
promo tble
promo bday
void gyoza
misring tonkatsu ramen
void nigiri, no fish dinner from sushi bar
R&M needs?:

86'd items/ need more?