Tuesday AM&PM 8.19.14

Written By: Cameron Stangel

LY Lunch Sales:$1673
Projected Sales:$1822
TY Lunch Sales:$1911
+/- :$89 over projections. $238 and 14% up from LY lunch
Lunch Covers:122
Avg PPA:$15.66

LY Dinner Sales:$3625
Projected Sales:$4168
TY Dinner Sales:$4490
+/- : Beat projections by $322. 24% and $865 up from LY dinner. up 21% over the whole day LY
Dinner Covers:173
Avg PPA:$25.95

Weather: warm but really overcast and muggy

Any Special events going on?:

Who worked?:AM: Alex, Kate, Lindsey, Johnny, Sarah (H), Hiroe(FR)
PM: Alex, Clair, Kate, Lindsey, Jason, Sarah (H), Hiroe(FR), Lina(SA)

Flow of Business, Cuts and Ticket Times:
AM:This morning was good. We had a contest for most Bento Boxes sold and Johnny and Kate both won with 7! A tie, so they both won $10 Kome bucks. Business was steady we never went on wait but we did stay pretty full. We had some customers early on who showed up incomplete and were confused why they restaurant is empty but they couldn't be sat. I explained to them our policy and they were a little distraught. One guy said he will reconsider where they take their business...Once their joiner came I rushed them over some clear soups on the house and explained to them again how sorry  I am but made sure they did understand our policy. They seemed a lot happier and said everything was fantastic when they left.

PM: Tonight started out strong We went on wait by 7pm. We had a resso at 8pm for 12 and at 7:30 a 12 top walk in. I explained to them  the room was already booked but I could set them up in the back B's but they might have to wait 35min which was fine since they were incomplete. They seemed understanding and nice enough, but when Kate got them she said otherwise. 2 people apparently left to go to the store while they were waiting so long to be sat, and 3 of them weren't even eating, so that just took up table space that could have been used for other people. When I was talking to them they didn't make that apparent at all but once they sat down things changed, but we still made sure they had great service. We did get a late pop and didnt get off wait until about 9. I had 3 people on doubles tonight but I wanted to make sure service was good so I didn't want to make cuts too early when we started to pick up. I cut Lindsey at 8:30, went 3 on at 9:15 and 2 on at 9:30.
3 Staff members that stood out (why/how):
*Sarah seems to not care at all anymore. she was seating incomplete parties and not being forceful with our policy, she sat our 12 top resso without any menus and when I approached her about it she didn't even know, shewasn't listening to the 86'd items at all even though Take was loud and we were all repeating it...when I went and checked with her that she got the last 5 86'd items she acted as if she never heard of it before.

*Alex did great being on a double and closing sushi bar. She stayed positive and focused the whole day

*I need to try not to schedule Kate for doubles. It seems like she doesn't want to be here towards the second shift and it really really shows and I dont want it to rub to her tables
Any VIP's in?

Comps& Void Detail:
promo edamame, birthday dessert

*Pizza makani
R&M needs?:

86'd items/ need more?
*Ed came by to check back up on our  AC unit  and said everything was working perfect, just like a new AC, and we only have this issue because its an older building and its August and hot. Since people are coming in and out the door so frequently for business it lets a lot of the air out. For now there is nothing more we can really do to improve the issue since the issue is the weather outside and not our AC malfunctioning.