Monday recap 8/11/14

Written By: Dusten-San

LY Lunch Sales: $1356
Projected Sales: $1542
TY Lunch Sales: $1569
+/- : up $27 over projected and up 16% from last year
Lunch Covers: the iPad says there was 17.... it also says it was reset at 4:44pm, so I know that is incorrect.
Avg PPA:

LY Dinner Sales: 4081
Projected Sales: 4675
TY Dinner Sales: 4418
+/- : -$684 off projected and down 8% from LY
Dinner Covers: 154
Avg PPA:$26.5

Weather: hot-n-steamy.... then slightly stormy

Any Special events going on?: R.I.P. Robin Williams.

Who worked?:
Lunch: Kate, Clair, Sayo, Sarah FR, Lina SA and Ruthie Hosting
Dinner: Joel, Camacho, Miho, Krystin and Steph CL. Jason SA, Hiroe FR and Lina Hosting.

Flow of Business, Cuts and Ticket Times: Lunch was an odd shift. The sushi bar was full and the dining room was empty and then the bar was dead and the tables were full. Nothing out of wack. Uneventful and smooth. Made first cuts at 1pm and then one on at 1:45pm.
Dinner: Disappointing sales! We filled up around 7pm. Several incomplete parties littered the lobby. The kitchen got hit pretty hard during that hour. I think one table waited nearly 15 minutes for a Kome salad. Joel forgot to ring in an order of gyoza for his party room not long before we needed to have them wrapping up. Kitchen grudgingly pushed it through. Thanks homies! Speaking of reservations tonight... the first party didn't like that they couldn't show up incomplete and 20 minutes late. Lina explained we had another reservation for the party room at 8pm... they acted as if they thought they'd get the room as long as they thought they could stand to be in there. The 8pm reservation shows up as we are in full swing. They had ('had' being the operative word) a reservation for 6 people at 8pm. They showed up and said there'd only be five of them. Lina carefully explained that because they essentially did not hold up to their end of the reservation agreement, we would have to put them on the queue and at a regular table. This did not go over well. They wanted to be seated ahead of everyone else who had been waiting up to an hour already... because they "had a reservation." They questioned Lina's explanation of and adherence to our very simple reservation policy as poor customer service and asked to see a manager. I basically went through the same thing with them. They explained to me that they "had a reservation" and therefor should be allowed to cut in line of everyone else. I told them that they "had a reservation for 6 people" and showed up with 5, so they no longer had a reservation because we don't reserve anything for less than 6 people. This went around and around until they understood they weren't getting anywhere. The alpha-twerp asked me if we had gotten any bad yelp reviews concerning our seating policy. I replied that surely there were a few, but we couldn't be all things to all people, so if anything we tried to be universal in our policies and therefor fair to everyone. They left Camacho a 10% tip with a note citing our 'ridiculous seating policy and rude management.' After closing and discussing the situation with Camacho and Lina, Lina mentioned when the 5 top ahead of the 8pm'ers in line were actually sat at B7, they said, "We hope those guys never get a table."

3 Staff members that stood out (why/how): Lunch servers brought their A-game today.
PM: Joel had a few issues today. Nothing major- just areas that could use improvement. I spoke with him about these things and he admitted he felt a little off today. Miho always sets the stardard for service and professionalism on the sales floor. Lina dealt with some difficult customers with unwavering cheerfulness... even after they asked to speak with me. They were better off with her!

Any VIP's in?
AM:Rachel and a friend for lunch. Kayo, Kenta and Moto. The owner of Thai of the Town came in also. Trevor and his girlfriend. Hausbar lady and a friend.
PM: Rachel (again) and Carlos, some industry folk.

Comps& Void Detail:Owner Comp for Kayo. FNF for Trevor. Comp'd a tsukemono, guest DNL and a Kome salad for long ticket time. a couple SIN discounts.

R&M needs?:

86'd items/ need more? Topo Chico