Thursday 4.23.15

Written By: Elizabeth

LY Lunch Sales:  $1744
Projected Sales:  $1932
TY Lunch Sales: $1632
+/- : -6% LY and -$300 PS
Lunch Covers: 98
Avg PPA: $16.65

LY Dinner Sales: $3926
Projected Sales:   $4271
TY Dinner Sales: $5294
+/- : +35% LY and +$1023 PS
Dinner Covers:191
Avg PPA:  $27.72

Previous Days Labor %: 17%

Previous Days Comps %: 8.07% and 1.67% Ctrl

Weather: Muggy and Overcast

Any Special events going on?: Food and Wine Festival kicks off Tonight. Moontown Comedy Festival runs through until Saturday (shows start at 7pm and go until 2am)

Who worked?:
Lunch: Kate CL. Lindsey, Clair, Camacho. Junko Host, Jason FR, Josh SA
Dinner: Sayo, Sophia, Naoto, Joel, Dusten CL.

Flow of Business, Cuts and Ticket Times:
Lunch was really slow. Never picked up, thought I thought it would around 12:30. I cut Camacho at 12:40, then went 2 on at 1, then just Kate at 1:30. We got a small 7 table pop between 1:40-1:55 but Lindsey and Clair were available to help Kate through it. No long ticket times. No Issues.
The angry guy from Tuesday night was in for lunch with a friend. both were odd birds. But we got their food out fast and they were happy.

Got a real sketchy phone call from someone trying to order 50 crunchy dynamite rolls for tomorrow, and when I questioned that they wanted 50, they said "um, yeah, you know, some people might not come, let's order 20 rolls the" I asked for a credit card to secure the order and she told me she lost her card today. I was smelling a whoooooole lot of BS on the phone and then she was like "okay then nevermind" She sounded really sketchy. So heads up. If anyone calls like that, get a CC to secure the order.

Dinner: What a night of waves. The first wave had us on a wait by 6:15, then off the wait by 6:45, then on another wait around 7:30, then off, then a bigger pop at 8:30, then off the wait at 9:30. Very unpredictable evening. Steady though. Kept everyone busy but also had some downtime. I saw Joel being very dilligent in his down time, whereas Sophia and Sayo hung back a little more. Not to say they weren't helping, but Joel and Naoto really stood out to me tonight.
A guest at B5 said the table was sticky. I went over with a towel and my best answer but felt the table top and it was brand new. Didn't feel sticky to me at all but the guy was adamant about it coming up on his fingers. I really tried to see what he was but I just couldn't feel anything. They seemed okay when they left.
No long ticket times, no angry guests.
OH I spoke too soon. It's 10:20 right now. We just did last call and Dusten came into the office telling me that S1-2 are upset and felt rushed.. His name is Scott Thomas and he writes for Zagat. He came into the office to tell me how horrible everything was and that he was going to write us a terrible review. I asked what I could do for him and he asked that I comp his meal. So we have one hell of a recovery comp, but at that point I didn't know what else to offer him. In hindsight I would have just apologized and let it go. Because when it comes down to it, he was the one that waited until 5 mintues before we closed so he could sit in front of Take, and Dusten does this often enough I'm positive he wasn't rushing him but rather giving him the opportunity to order more. Also, Take yells Last call so it's not like it's a surprise or a personal vendetta against him. Anyway....live and learn.
If you want to feel a little bit of a win, however, visit his mug shot on busted:
http://www.bustedmugshots.com/texas/austin/scott-thomas/53809551


Specials?
Tsk Set/Carp 12/ 3
Eggplant: 6
Pickles: 10
Bitches Brew 9
Sushi Spec 1 (Tuna Tako Tartar) 10
Nigiri Special: 6

3 Staff members that stood out (why/how):
-At lunch I was surprised at Kate's lack of urgency. She got 5 tables all sat within 5 minutes of each other and she was moving so slow. This has always been my hesitation in scheduling her as a lunch closer, because I will generally go down to 1 on by 1:30 if it's slow enough, and I never have quite enough faith that she will be able to handle the business. She did okay with it, but I was on edge the entire time- I just wanted to see her move faster.
- The comment about Joel mentioned above. Great team work from him tonight.

Any VIP's in?
Lunch: Steve Sushi bar guy, Fontaine (a friend of mine)

Comps& Void Detail:
None at lunch.
$80 Recovery for dinner.
Gyoza comp for B4- the first one stuck to the pan, the second one was missing a piece due to it sticking in the pan also. The girls seemed annoyed so I bought it for them

R&M needs?:
Well, we couldn't get through one day with the nice new bathrooms before someone ruins it. At the end of the night Grace went into the (formerly) mens room and found that the soap dispenser had been knocked down and broken. There was soap everywhere.

86'd items/ need more?