Saturday 3.22.14

LY Lunch Sales:$2392
Proj: $3214
TY Lunch Sales:$2189
+/- :down 8% from LY

LY Dinner Sales: $6918
Proj: $7495
TY Dinner Sales: $6651
+/- :down 4%
Down 5% for the day :(


Weather: cloudy, impending rain but it never did anything but spit a few drops around 1pm. Then remained cloudy and humid the rest of the day

Any Special events going on?: Something at Rainey Park.

Who worked?:
Lunch: Alex, Kate, Lindsey, Johnny CL. Jake host, Hiroe FR, Jason SA

Johnny told me that this morning they had to restock NA bev because it wasn't adequately stocked. That was Clair's sidework last night, so I will be adding that to her probation paper.

Dinner: Naoto, Alex, Sophia, Miho, Dusten CL. Kate hosted, Lindsey SA, Kaori FR, Perf SA

Kate came into the office this morning and told me that she couldn't work her shift tonight because of her voice. I told her that that wasn't an option, and that she had to work her shift or get it covered. Then she told me she switched with Alex and that was that. I told her she needs to get Alex's host shift covered if that is what she wanted to do. She asked Hiroe to host...by herself...on a Saturday night, and I vetoed it right away. I told Hiroe I was sorry, but there was no way she could do it on her own. So Finally Kate said she would host. Which I just didn't see the point of switching because she was still going to have to talk, but whatever. So Kate hosted but I pretty much had to stay glued to the host stand all night because it's Saturday

Flow of Business, Cuts and Ticket Times:
Lunch: started busy and had a hard lunch push right at noon. It tapered off around 1:45 but I kept everyone on until 2:15, anticipating another pop. But nothing happened, so I cut down to Johnny in the B's and Lindsey in the A's. The FOH staff all worked well together today and everyone was on point. It was the BOH that wasn't on it. First Christina got in a "bike accident" last night and spent the night in the hospital. Something about her wrist. Anyhow, she told Daniel that she wasn't going to finish her shift and that she had someone coming to pick her up to leave, so I told her that if she wanted to leave she needs to get someone in here in her place. She said okay. Then, right before service started she left, because she said her ride was here and she needed to leave. So that left us with Jeff on fry and Daniel on Ramen. The kitchen got real bogged down. Tickets started going out incomplete. Take jumped back there to help them get on track, and that helped a lot. The two of them were just in over their heads. Luckily we only got one hard push for lunch and never saw a second pop. At the end of the shift I talked to Daniel and he told me he and Take talked about what occurred, and going forward he is better equipped to handle a situation like that, should it arise again. Take, thank you for having that conversation with Daniel, I think it gave him a better understanding of where he stands as far as being an enforcer.

Dinner: Dinner was a beast tonight. Having a short leash from the host stand, I feel almost beat up right now. We went on a wait by 5:45, and didn't get off the wait until 10:30. I cut everyone but Dusten at 10:35 and he got 3 or 4 more tables after that. That angry lady that Leary had to deal with that one time right before Lyn quit (that one that actually "made" Lyn want to quit) she was in. Her name is Cher. I quoted them 40-50 minutes. After 19 minutes she came up and asked where she was on the wait list. She was about 6 parties down. I showed her and she seemed upset. Then six minutes later (25 minute wait) we were ready to seat her (mass exodus from the dining room) Her and her husband came in, and I greeted them both with a big smile, but neither could do the same for me. Lindsey gave me the heads up that she came in angry, and I told her that I already had a feeling. Then she told me it was THAT lady and I really feared for the table. Then she (Cher) spilled Champagne all over her husband. He tried to push his chair back to avoid getting spilled on, and the chair leg bent inward, sending him to the floor. Yup. The chair broke. The leg totally bent inward. Luckily, Naoto was there to assist in cleaning up quickly and I was there to get him another seat and make a funny (okay, maybe not funny) joke about her throwing champagne on him. It was then, and only then, that they both smiled. Whatever. They smiled, I was happy, they were okay, and in the end I think they left happy. Everything else after that went swimmingly.

Any VIP's in?
Lunch: Chi and his fam as usual.
Dinner: Neil.  Ben, Mary Ellen and their children (Andrew and Madeline) were in. They usually sit at B1 every Saturday. Their kids are the sweetest and they are always so nice. Glad I got their names. Hope I can remember them .

Comps of note:
Had to comp some Tuna for a table because they wanted 8 pieces of Toro nigiri, but we ran out, so we sent them Hon Maguro, but they actually just wanted sake toro instead. I told them I would take care of the Hon Maguro pieces, which was a $24 comp. 
Had a friend, Laura, come in with some girlfriends. They all work at Sugar Mama's so I sent them some pieces and gave them a 10% SIN discount. Had some buzztable edamames tonight too

R&M needs?:

86'd items/ need more?